Payment Instrument Characteristics: A Repertory Grid Analysis

Jacques Holst; Martin Kjeldsen; Jonas Hedman; Felix B.Tan

Payment Instrument Characteristics: A Repertory Grid Analysis

Jacques Holst, Martin Kjeldsen, Jonas Hedman, Felix B.Tan

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers’ perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works.

Original language	English
Title of host publication	Proceedings of the Twentieth Americas Conference on Information Systems. AMCIS 2015
Number of pages	10
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2015
Article number	118635
ISBN (Electronic)	9780996683104
Publication status	Published - 2015
Event	21st Americas Conference on Information Systems. AMCIS 2015 - El Conquistador Resort, Fajardo, Puerto Rico Duration: 13 Aug 2015 → 15 Aug 2015 Conference number: 21 http://amcis2015.aisnet.org/

Conference

Conference	21st Americas Conference on Information Systems. AMCIS 2015
Number	21
Location	El Conquistador Resort
Country/Territory	Puerto Rico
City	Fajardo
Period	13/08/2015 → 15/08/2015
Internet address	http://amcis2015.aisnet.org/

Keywords

Payments
Payment characteristics
Repertory Grid

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Cite this

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title = "Payment Instrument Characteristics: A Repertory Grid Analysis",

abstract = "Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers{\textquoteright} perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works.",

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booktitle = "Proceedings of the Twentieth Americas Conference on Information Systems. AMCIS 2015",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "null ; Conference date: 13-08-2015 Through 15-08-2015",

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Holst, J, Kjeldsen, M, Hedman, J & B.Tan, F 2015, Payment Instrument Characteristics: A Repertory Grid Analysis. in Proceedings of the Twentieth Americas Conference on Information Systems. AMCIS 2015., 118635, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, 21st Americas Conference on Information Systems. AMCIS 2015, Fajardo, Puerto Rico, 13/08/2015. <http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1129&context=amcis2015>

Payment Instrument Characteristics : A Repertory Grid Analysis. / Holst, Jacques; Kjeldsen, Martin; Hedman, Jonas et al.

Proceedings of the Twentieth Americas Conference on Information Systems. AMCIS 2015. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2015. 118635.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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N2 - Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers’ perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works.

AB - Over the last decade, we have witnessed payment innovations that fundamentally have changed the ways we pay. Payment innovations, such as mobile payments and on-line banking, include characteristics or features that are essential to understand if we want to know how and why payers choose among payment innovations. Using the Repertory Grid technique to explore 15 payers’ perception of six payment instruments, including coins, banknotes, debit cards, credit cards, mobile payments, and on-line banking, we identify 16 payment characteristics. The characteristics aggregate seventy-six unique features. Many of the characteristics and one of the categories are completely novel and unaccounted for in previous works.

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