Participatory Urban Sensing: Citizens' Acceptance of a Mobile Reporting Service

Till Winkler, Henry Hirsch, Guillaume Trouvilliez, Oliver Günther

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Urban sensing describes the use of today's mobile devices to collectively gather information about environmental issues of public interest. Such information and communication technology (ICT) tools can enhance current e-government practices by enabling citizens to actively participate in urban decision making and service delivery. Yet, it is widely unclear whether there is a link between the citizens? propensity to participate and the use of urban sensing technology. In this study we draw on technology acceptance literature to propose a model for the acceptance of a mobile reporting service, i.e. a sensing tool for reporting urban infrastructure issues to a municipality. The model explains perceived usefulness of urban sensing by the citizen?s degree of environmental awareness and his/her willingness to participate in public affairs. Furthermore, we conceptualize mobile literacy as an important antecedent of perceived ease of use. Empirical tests using data from 200 potential service adopters support these ideas. The findings also suggest that for mobile e-government offerings, perceived privacy risks are not a significant barrier to adoption. These results provide important implications for theory and practice.
Original languageEnglish
Title of host publicationECIS 2012 Proceedings
EditorsJan Pries-Heje, Mike Chiasson, Jonathan Wareh, Xavier Busquets, Josep Valor, Sandra Seiber
Number of pages12
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2012
Article number106
ISBN (Print)9788488971548
Publication statusPublished - 2012
Externally publishedYes
Event20th European Conference on Information Systems, ECIS 2012 - Eade Business School, Ramon Llull University, Barcelona, Spain
Duration: 10 Jun 201213 Jun 2012
Conference number: 20


Conference20th European Conference on Information Systems, ECIS 2012
LocationEade Business School, Ramon Llull University
Internet address

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