Overcoming Knowledge Gaps in Postmerger Integration: A Case Study

Maria Eliisa Alaranta, Eero Martela

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    Over 50% of mergers and acquisitions (M&As) fail, mainly because of integration problems. In such integrations, much of the experiential (learning-by-doing) knowledge critical for running the business becomes redundant or is lost. However, we know virtually nothing about what type of mechanisms best facilitate overcoming the gaps in experiential knowledge in these dynamic hybrid organizational situations. We study a case of integration of software-maintenance processes after a megamerger. In the first phase of the integration, the company combined best features of existing knowledge systems. However, high customer dissatisfaction and low key performance indicators followed. This led to the need to reframe the task into one of creating a new, better process. This led to satisfactory outcomes. Six key elements facilitated the transfer or creation of experiential knowledge: defining content of change, integrating information systems, leadership, joint collaboration, acquiring knowledge externally, and relocating personnel.
    Original languageEnglish
    Title of host publicationProceedings of the International Conference on Information Systems, ICIS 2012
    Editors F. George Joey
    Number of pages12
    Place of PublicationAtlanta, GA
    PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
    Publication date2012
    Article numberPaper 1223
    ISBN (Electronic)9780615718439
    Publication statusPublished - 2012
    EventThe 33rd International Conference on Information Systems. ICIS 2012 : Digital Innovation in the Service Economy - Orlando, Florida, United States
    Duration: 16 Dec 201219 Dec 2012


    ConferenceThe 33rd International Conference on Information Systems. ICIS 2012
    Country/TerritoryUnited States
    CityOrlando, Florida
    OtherICIS is the major annual meeting of the Association for Information Systems (AIS).
    Internet address
    SeriesProceedings of the International Conference on Information Systems

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