Overcoming Blockages to Collective Innovation in Digital Infrastructures: The Case of Mobile Payment

Boriana Rukanova, Mark Reuver, Stefan Henningsson, Fatemeh Nikayin, Yao-Hua Tan

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Decentralized digital technologies increasingly enable multiple organizations to co-create digital infrastructures. However, collective innovation processes often come to a stand-still because of conflicting interests and business models. While existing research suggests various factors that block collective innovation processes, there is still little understanding of how organizations can overcome these blockages. In this paper, we identify patterns that explain how organizations overcome blockages of collective innovation processes for digital infrastructures. We follow a processual approach and develop a conceptual framework based on collective action theory. We evaluate the framework through a longitudinal case study on mobile payment infrastructure development. We find various reconfiguration processes that organizations use to overcome blockages of collective innovation. Theoretically, this paper contributes to the emerging body of research in the Information Infrastructure literature, which utilizes the collective action perspective and related models and frameworks to understand and explain underlying complexities in the digital infrastructures.
Original languageEnglish
Title of host publicationECIS 2017 Proceedings
Number of pages17
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2017
ISBN (Print)978989207655
ISBN (Electronic)9780991556700
Publication statusPublished - 2017
Event25th European Conference on Information Systems, ECIS 2017 - Centro Cultural Vila Flor, Guimarães, Portugal
Duration: 5 Jun 201710 Jun 2017
Conference number: 25


Conference25th European Conference on Information Systems, ECIS 2017
LocationCentro Cultural Vila Flor
Internet address
SeriesProceedings of the European Conference on Information Systems


  • Mobile payment
  • Digital infrastructure
  • Information infrastructure
  • Collective action
  • Unblocking mechanisms
  • Control points

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