Abstract
Civil servants conduct the work which makes welfare states functions on an everyday bases: Police men police, school teachers teach, and tax inspectors inspect. Focus in this paper is on the core tasks of tax inspectors. The paper argues that their core task of securing the collection of revenue has remained
much the same within the last 10 years. However, how the core task has been organized has changed considerable under the influence of various “organizing devices”. The paper focusses on how organizing devices such as risk assessment, output-focus, effect orientation, and treatment projects influence the organization of core tasks within the tax administration. The paper shows that the organizational transformations based on the use of these devices have had consequences both for the overall collection of revenue and for the employees’ feeling of “making a difference”. All in all, the paper is an investigation into how various (mundane) organizing devices interact with, influence, and shape particular organizational practices which are assumed
to perform the well-functioning welfare state.
much the same within the last 10 years. However, how the core task has been organized has changed considerable under the influence of various “organizing devices”. The paper focusses on how organizing devices such as risk assessment, output-focus, effect orientation, and treatment projects influence the organization of core tasks within the tax administration. The paper shows that the organizational transformations based on the use of these devices have had consequences both for the overall collection of revenue and for the employees’ feeling of “making a difference”. All in all, the paper is an investigation into how various (mundane) organizing devices interact with, influence, and shape particular organizational practices which are assumed
to perform the well-functioning welfare state.
| Original language | English |
|---|---|
| Publication date | 2012 |
| Publication status | Published - 2012 |
| Event | The 4S/EASST Joint Conference 2012: Design and displacement: Social Studies of Science and Technology - Copenhagen Business School, Frederiksberg, Denmark Duration: 17 Oct 2012 → 20 Oct 2012 Conference number: 2012 https://sf.cbs.dk/4s_easst/final_conference_program_ready |
Conference
| Conference | The 4S/EASST Joint Conference 2012 |
|---|---|
| Number | 2012 |
| Location | Copenhagen Business School |
| Country/Territory | Denmark |
| City | Frederiksberg |
| Period | 17/10/2012 → 20/10/2012 |
| Internet address |