Organized UX Professionalism: Integration of UX Professionals and their Work in Organizations

Torkil Clemmensen, Netta Iivari, Yavuz Inal, Dorina Rajanen, Kerem Rızvanoğlu, Ashok Sivaji

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Organizing and managing are increasingly considered as issues for user experience (UX) professionals to deal with. We propose the term ‘organized UX professionalism’ to help reveal what we argue is a uniqueness in organized professionalism for UX. We examined the phenomenon of organized UX professionalism through a survey of the views of 423 UX professionals across five countries. The results show that organized UX professionalism consist of a management-minded work orientation, innovative tool use, highly social best practices, organizational user centeredness, community participation, and the maturity of the UX and usability concepts in the local society. Surprisingly, UX professionals resist changing their definition of usability and UX toward organizational and human-oriented definitions. We discuss possible actions of returning to a certified usability professional versus going beyond the idea of the UX profession. The notion of organized UX professionalism can help conceptualize, measure, develop, and manage the work of UX professionals.
Original languageEnglish
Title of host publicationSIGHCI 2018 Proceedings
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2018
Article number16
Publication statusPublished - 2018
EventThe 17th Annual Pre-ICIS Workshop on HCI Research in MIS. SIGCHI 2018 - San Francisco, United States
Duration: 13 Dec 201813 Dec 2018
Conference number: 17


ConferenceThe 17th Annual Pre-ICIS Workshop on HCI Research in MIS. SIGCHI 2018
Country/TerritoryUnited States
CitySan Francisco
Internet address

Cite this