Opening Innovation in Regulation Inside Government: The Contribution of Innovative Users

Rasmus Koss Hartmann, Christoph Hienerth

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


A marked increase in regulation inside government has been a defining feature of public management reform in throughout the Western world over the past thirty years, making regulatory innovation one of the most important forms of innovation in the public sector. The process of regulatory innovation, however, has been critiqued for resulting in high levels of compliance costs throughout public sector organizations. Concurrently, we show that it has also generally been dominated by a closed and regulator-centered model of innovative development. In this paper, we develop first a concept of user of regulation and typology of four forms of user involvement based on the available public management literature. Second, we develop a model of the costs of regulation. We then analyze scenarios of how these four forms can contribute to reducing regulatory costs. We find that user innovation can contribute both to lowering and raising regulatory costs, with lowered costs only occurring when innovations are selected by regulators, not users. The practical implications of this argument are discussed as well as directions for further empirical research.
Original languageEnglish
Title of host publicationAcademy of Management Proceedings 2013
EditorsLeslie Toombs
Place of PublicationBriar Cliff Manor, NY
PublisherAcademy of Management
Publication date2013
Article number15171
Publication statusPublished - 2013
EventThe Academy of Management Annual Meeting 2013: Capitalism in Question - Lake Bueno Vista (Orlando), FL, United States
Duration: 9 Aug 201313 Aug 2013
Conference number: 73


ConferenceThe Academy of Management Annual Meeting 2013
Country/TerritoryUnited States
CityLake Bueno Vista (Orlando), FL
Internet address
SeriesAcademy of Management Proceedings

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