Open Innovation Capability Maturity Model: The Case of a Multinational Organization

Organizations that want to create a competitive environment actively engage with the Open Innovation (OI) method. Although the OI paradigm has been introduced since 2003, researchers are still delving into the applicability of this concept in practice and, in particular, with the organizational capabilities (OC) that specifically prepare a company to operate in the context of OI. As a result, there is still a lack of scientific research on the OC of OI to help develop OI capabilities to achieve long-term operational results. To fill this gap, in this study we propose to measure the OC of OI using the capability maturity model (CMM). This study not only addresses the research gap but also deepens the understanding of OI by providing actual practices for academia. In practice, these research results can be a useful benchmarking tool for understanding the level of current OI capabilities and how to improve OI work processes.