Abstract
We investigate strategies to implement and scale digital platforms in highly-regulated settings such as health care. Despite considerable research efforts, these scaling dynamics are still not well understood. Based on a qualitative, comparative study (U.S. and Germany) of six digital health care platforms, we suggest two feedback cycles that contribute to explaining the arising difficulties: First, we observe that openness on code and content layers fuels platform growth as suppliers, healthcare providers, insurances, and patients are more likely to use and contribute to the platform. In opposition, risks such as a lack of or uncertainty about regulations prompt the provider to close the platform to uphold control which in turn reduces the benefits for potential suppliers. We further discuss scaling strategies when multiple user groups are involved.
Original language | English |
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Title of host publication | ICIS 2016 Proceedings |
Place of Publication | Atlanta, GA |
Publisher | Association for Information Systems. AIS Electronic Library (AISeL) |
Publication date | 2016 |
Article number | 19 |
ISBN (Electronic) | 9780996683135 |
Publication status | Published - 2016 |
Externally published | Yes |
Event | 2016 International Conference on Information Systems, ICIS 2016: Digital Innovation at the Crossroads - University of Limerick, Dublin, Ireland Duration: 11 Dec 2016 → 14 Dec 2016 Conference number: 37 https://icis2016.aisnet.org/ |
Conference
Conference | 2016 International Conference on Information Systems, ICIS 2016 |
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Number | 37 |
Location | University of Limerick |
Country/Territory | Ireland |
City | Dublin |
Period | 11/12/2016 → 14/12/2016 |
Other | Thirty Seventh International Conference on Information Systems |
Internet address |
Series | Proceedings of the International Conference on Information Systems |
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ISSN | 0000-0033 |
Keywords
- Digital health platform
- Implementation and scaling strategy
- Openness