Offshoring as an Exogenous Shock to the Services Production System: Aligning Resources, Execution and Outputs

Kristin Brandl, Michael Mol, Bent Petersen

    Research output: Contribution to conferencePaperResearchpeer-review

    Abstract

    Production of services involves three key elements, an output for the client, resources of a provider and task execution. Offshoring of services acts as an exogenous shock to such a production system. Using multiple case methodology we investigate how task output, execution, and resources change as a consequence of offshoring and particularly how these elements are realigned. The cases reveal substantial managerial challenges in the alignment process prompted by a relocation of service task execution to an emerging economy. In particular, we find that instead of some set of capabilities that proactively orchestrates resources to suit the task at hand, the change in resources seems to be driving alterations as to how the tasks are executed, making them less discretionary and more routinized.
    Original languageEnglish
    Publication date2013
    Number of pages7
    Publication statusPublished - 2013
    EventStrategic Management Society 33rd Annual International Conference. SMS 2013 - Atlanta, GA, United States
    Duration: 28 Sep 20131 Oct 2013
    Conference number: 33
    http://atlanta.strategicmanagement.net/

    Conference

    ConferenceStrategic Management Society 33rd Annual International Conference. SMS 2013
    Number33
    CountryUnited States
    CityAtlanta, GA
    Period28/09/201301/10/2013
    Internet address

    Bibliographical note

    CBS Library does not have access to the material

    Cite this

    Brandl, K., Mol, M., & Petersen, B. (2013). Offshoring as an Exogenous Shock to the Services Production System: Aligning Resources, Execution and Outputs. Paper presented at Strategic Management Society 33rd Annual International Conference. SMS 2013, Atlanta, GA, United States.