Negotiating and Spanning Boundaries in Offshore Outsourcing: Indian and Danish Perceptions of Intercultural Collaborations

Tine Sonne, Anne-Marie Søderberg, Thomas Tøth

    Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsResearch


    Much research of geographically distributed teams has taken its point of departure in Western MNCs and addressed headquarter concerns with managing employees at distant locations. In this single case study we look deeper into how vendor staff members in a virtual captive center perceive intercultural collaboration with managers and staff at the outsourcing client´s site. We also raise the question: Who and what motivates them to stay at work in this Indian IT development context where many Western clients have experienced serious challenges with outsourcing due to high attrition rates? The single case is studied through company documents, semi-structured interviews with managers and employees from both the client and the vendor organizations, and participant observations of intercultural encounters. Since observations and interview accounts gave the impression that virtual team collaboration went fairly smooth, we further explored the specific conditions and organizational practices that seem to have fostered benefits: information and communication technologies, culture guidelines, and not least managers and staff who acts as boundary spanners and establishes common ground. Finally we highlight the power struggles between client and vendor
    about HR issues related to the chosen organizational setup of a virtual captive center.
    Original languageEnglish
    Title of host publicationProceedings of the 55th Annual Meeting of the Academy of International Business
    EditorsPatricia McDougall-Covin, Tunga Kiyak
    Place of PublicationEast Lansing, MI
    PublisherAcademy of International Business
    Publication date2013
    Publication statusPublished - 2013
    EventAIB 2013 Annual Meeting : Bridging the Divide: Linking IB to Complementary Disciplines and Practice - Sabancı University, Koç University, and Özyeğin University, Istanbul, Turkey
    Duration: 3 Jul 20136 Jul 2013
    Conference number: 55


    ConferenceAIB 2013 Annual Meeting
    LocationSabancı University, Koç University, and Özyeğin University
    Internet address

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