My City – My Brand

The Different Roles of Residents in Place Branding

Erik Braun, Mihalis Kavaratzis, Sebastian Zenker

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Purpose – This paper deals with the importance of residents within place branding. The aim of this paper is to examine the different roles that residents play in the formation and communication of place brands and explores the implications for place brand management.
Design/methodology/approach – The paper is based on theoretical insights drawn from the combination of the distinct literatures on place branding, general marketing, tourism, human geography, and collaborative governance. To support its arguments, the paper discusses the participation of citizens in governance processes as highlighted in the urban governance literature as well as the debate among marketing scholars over participatory marketing and branding.
Findings – The paper arrive at three different roles played by the residents: as an integral part of the place brand through their characteristics and behavior; as ambassadors for their place brand who grant credibility to any communicated message; and as citizens and voters who are vital for the political legitimization of place branding. These three roles make the residents a very significant target group of place branding.
Originality/value – Residents are largely neglected by place branding practice and their priorities are often misunderstood, even though they are not passive beneficiaries but are active partners and co‐producers of public goods, services and policies. This paper highlights that only meaningful participation and consultation can produce a more effective and sustainable place branding strengthening the brand communication and avoiding the pitfall of developing “artificial” place brands.
Original languageEnglish
JournalJournal of Place Management and Development
Volume6
Issue number1
Pages (from-to)18-28
ISSN1753-8335
DOIs
Publication statusPublished - 2013
Externally publishedYes

Cite this

@article{b11394fbcacf4205835eebbf24919048,
title = "My City – My Brand: The Different Roles of Residents in Place Branding",
abstract = "Purpose – This paper deals with the importance of residents within place branding. The aim of this paper is to examine the different roles that residents play in the formation and communication of place brands and explores the implications for place brand management.Design/methodology/approach – The paper is based on theoretical insights drawn from the combination of the distinct literatures on place branding, general marketing, tourism, human geography, and collaborative governance. To support its arguments, the paper discusses the participation of citizens in governance processes as highlighted in the urban governance literature as well as the debate among marketing scholars over participatory marketing and branding.Findings – The paper arrive at three different roles played by the residents: as an integral part of the place brand through their characteristics and behavior; as ambassadors for their place brand who grant credibility to any communicated message; and as citizens and voters who are vital for the political legitimization of place branding. These three roles make the residents a very significant target group of place branding. Originality/value – Residents are largely neglected by place branding practice and their priorities are often misunderstood, even though they are not passive beneficiaries but are active partners and co‐producers of public goods, services and policies. This paper highlights that only meaningful participation and consultation can produce a more effective and sustainable place branding strengthening the brand communication and avoiding the pitfall of developing “artificial” place brands.",
keywords = "Place branding, Place marketing, Internal branding, Stakeholder participation, Residents, Brand management, Brands, Marketing",
author = "Erik Braun and Mihalis Kavaratzis and Sebastian Zenker",
year = "2013",
doi = "10.1108/17538331311306087",
language = "English",
volume = "6",
pages = "18--28",
journal = "Journal of Place Management and Development",
issn = "1753-8335",
publisher = "JAI Press",
number = "1",

}

My City – My Brand : The Different Roles of Residents in Place Branding. / Braun, Erik; Kavaratzis, Mihalis; Zenker, Sebastian.

In: Journal of Place Management and Development, Vol. 6, No. 1, 2013, p. 18-28.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - My City – My Brand

T2 - The Different Roles of Residents in Place Branding

AU - Braun, Erik

AU - Kavaratzis, Mihalis

AU - Zenker, Sebastian

PY - 2013

Y1 - 2013

N2 - Purpose – This paper deals with the importance of residents within place branding. The aim of this paper is to examine the different roles that residents play in the formation and communication of place brands and explores the implications for place brand management.Design/methodology/approach – The paper is based on theoretical insights drawn from the combination of the distinct literatures on place branding, general marketing, tourism, human geography, and collaborative governance. To support its arguments, the paper discusses the participation of citizens in governance processes as highlighted in the urban governance literature as well as the debate among marketing scholars over participatory marketing and branding.Findings – The paper arrive at three different roles played by the residents: as an integral part of the place brand through their characteristics and behavior; as ambassadors for their place brand who grant credibility to any communicated message; and as citizens and voters who are vital for the political legitimization of place branding. These three roles make the residents a very significant target group of place branding. Originality/value – Residents are largely neglected by place branding practice and their priorities are often misunderstood, even though they are not passive beneficiaries but are active partners and co‐producers of public goods, services and policies. This paper highlights that only meaningful participation and consultation can produce a more effective and sustainable place branding strengthening the brand communication and avoiding the pitfall of developing “artificial” place brands.

AB - Purpose – This paper deals with the importance of residents within place branding. The aim of this paper is to examine the different roles that residents play in the formation and communication of place brands and explores the implications for place brand management.Design/methodology/approach – The paper is based on theoretical insights drawn from the combination of the distinct literatures on place branding, general marketing, tourism, human geography, and collaborative governance. To support its arguments, the paper discusses the participation of citizens in governance processes as highlighted in the urban governance literature as well as the debate among marketing scholars over participatory marketing and branding.Findings – The paper arrive at three different roles played by the residents: as an integral part of the place brand through their characteristics and behavior; as ambassadors for their place brand who grant credibility to any communicated message; and as citizens and voters who are vital for the political legitimization of place branding. These three roles make the residents a very significant target group of place branding. Originality/value – Residents are largely neglected by place branding practice and their priorities are often misunderstood, even though they are not passive beneficiaries but are active partners and co‐producers of public goods, services and policies. This paper highlights that only meaningful participation and consultation can produce a more effective and sustainable place branding strengthening the brand communication and avoiding the pitfall of developing “artificial” place brands.

KW - Place branding

KW - Place marketing

KW - Internal branding

KW - Stakeholder participation

KW - Residents

KW - Brand management

KW - Brands

KW - Marketing

U2 - 10.1108/17538331311306087

DO - 10.1108/17538331311306087

M3 - Journal article

VL - 6

SP - 18

EP - 28

JO - Journal of Place Management and Development

JF - Journal of Place Management and Development

SN - 1753-8335

IS - 1

ER -