Mutual construction and reconstruction in client-consultant interaction

Irene Skovgaard Smith

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Abstract

Based on preliminary interviews with client representatives and a pilot case study, the pa-per explores collaboration and mutual construction in client-consultant relationships. Both consultants and client actors take part in an active construction and reconstruction of knowledge that involve struggles over position, power and control. In the context of client-consultant interaction, it is thus not only ideas and solutions that are contested but also the power to define. Attention is paid to how ideas are brought into play and negotiated in the interaction between actors. The empirical material presented in the paper illustrates how consultancy projects evolve through processes of negotiation over whose interpretation should count and who should be in control. In the process, client actors with different posi-tions and interests play an active role in creating what become valid and what ideas are appropriated.
Original languageEnglish
Place of PublicationKøbenhavn
PublisherDepartment of Management, Politics and Philosophy, CBS
Number of pages13
ISBN (Print)8791839165
Publication statusPublished - 2006

Cite this

Smith, I. S. (2006). Mutual construction and reconstruction in client-consultant interaction. Department of Management, Politics and Philosophy, CBS.