Multi-stakeholder Virtual Dialogue: Introduction to the Special Issue

Niels Kornum, Hans Mühlbacher

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

This article introduces the special issue on multi-stakeholder virtual dialogue. Research as well as managerial practice in marketing has traditionally focused on single stakeholders and a one-way communication perspective. This special issue takes a novel approach by directing attention to the simultaneous interaction with and of a variety of stakeholders and the fact that customers and other stakeholders of a company can take the initiative to that interaction. Stakeholders can launch a discussion, spread news, participate in value creation, can heavily influence each other and a company''s market success. While marketing literature increasingly recognizes that divers stakeholders have an impact on a company''s success, little is known about how virtual multi-stakeholder dialogue changes marketing research and management. This special issue provides insights on what roles stakeholders may play with what impact in virtual company-related interaction. The introductory article reviews seven articles and discusses their contributions to stakeholder marketing and virtual stakeholder interaction.
Original languageEnglish
JournalJournal of Business Research
Volume66
Issue number9
Pages (from-to)1460-1464
Number of pages5
ISSN0148-2963
DOIs
Publication statusPublished - Sep 2013

Cite this

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abstract = "This article introduces the special issue on multi-stakeholder virtual dialogue. Research as well as managerial practice in marketing has traditionally focused on single stakeholders and a one-way communication perspective. This special issue takes a novel approach by directing attention to the simultaneous interaction with and of a variety of stakeholders and the fact that customers and other stakeholders of a company can take the initiative to that interaction. Stakeholders can launch a discussion, spread news, participate in value creation, can heavily influence each other and a company''s market success. While marketing literature increasingly recognizes that divers stakeholders have an impact on a company''s success, little is known about how virtual multi-stakeholder dialogue changes marketing research and management. This special issue provides insights on what roles stakeholders may play with what impact in virtual company-related interaction. The introductory article reviews seven articles and discusses their contributions to stakeholder marketing and virtual stakeholder interaction.",
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Multi-stakeholder Virtual Dialogue : Introduction to the Special Issue. / Kornum, Niels; Mühlbacher, Hans.

In: Journal of Business Research, Vol. 66, No. 9, 09.2013, p. 1460-1464.

Research output: Contribution to journalJournal articleResearchpeer-review

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