Modularization of Industrial Service Processes

Application of the Service Modularity Function

Research output: Contribution to conferencePaperResearch

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Abstract

In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation for analyzing the short- and long-term impact of service innovation.
Original languageEnglish
Publication date2017
Number of pages10
Publication statusPublished - 2017
EventThe 24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Heriot-Watt University, Edinburgh, United Kingdom
Duration: 1 Jul 20175 Jul 2017
Conference number: 24
http://euroma2017.org/

Conference

ConferenceThe 24th International Annual EurOMA Conference 2017
Number24
LocationHeriot-Watt University
CountryUnited Kingdom
CityEdinburgh
Period01/07/201705/07/2017
Internet address

Keywords

  • Service modularity
  • Industrial services
  • Process standardization

Cite this

Frandsen, T., & Hsuan, J. (2017). Modularization of Industrial Service Processes: Application of the Service Modularity Function. Paper presented at The 24th International Annual EurOMA Conference 2017, Edinburgh, United Kingdom.
Frandsen, Thomas ; Hsuan, Juliana. / Modularization of Industrial Service Processes : Application of the Service Modularity Function. Paper presented at The 24th International Annual EurOMA Conference 2017, Edinburgh, United Kingdom.10 p.
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abstract = "In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation for analyzing the short- and long-term impact of service innovation.",
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note = "null ; Conference date: 01-07-2017 Through 05-07-2017",
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Frandsen, T & Hsuan, J 2017, 'Modularization of Industrial Service Processes: Application of the Service Modularity Function' Paper presented at, Edinburgh, United Kingdom, 01/07/2017 - 05/07/2017, .

Modularization of Industrial Service Processes : Application of the Service Modularity Function. / Frandsen, Thomas; Hsuan, Juliana.

2017. Paper presented at The 24th International Annual EurOMA Conference 2017, Edinburgh, United Kingdom.

Research output: Contribution to conferencePaperResearch

TY - CONF

T1 - Modularization of Industrial Service Processes

T2 - Application of the Service Modularity Function

AU - Frandsen, Thomas

AU - Hsuan, Juliana

PY - 2017

Y1 - 2017

N2 - In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation for analyzing the short- and long-term impact of service innovation.

AB - In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation for analyzing the short- and long-term impact of service innovation.

KW - Service modularity

KW - Industrial services

KW - Process standardization

KW - Service modularity

KW - Industrial services

KW - Process standardization

M3 - Paper

ER -

Frandsen T, Hsuan J. Modularization of Industrial Service Processes: Application of the Service Modularity Function. 2017. Paper presented at The 24th International Annual EurOMA Conference 2017, Edinburgh, United Kingdom.