In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation for analyzing the short- and long-term impact of service innovation.
|Number of pages||10|
|Publication status||Published - 2017|
|Event||The 24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Heriot-Watt University, Edinburgh, United Kingdom|
Duration: 1 Jul 2017 → 5 Jul 2017
Conference number: 24
|Conference||The 24th International Annual EurOMA Conference 2017|
|Period||01/07/2017 → 05/07/2017|
- Service modularity
- Industrial services
- Process standardization
Frandsen, T., & Hsuan, J. (2017). Modularization of Industrial Service Processes: Application of the Service Modularity Function. Paper presented at The 24th International Annual EurOMA Conference 2017, Edinburgh, United Kingdom.