Modular Cure Provision: Platforms For Provider-patient Interaction

Research output: Contribution to conferencePaperResearchpeer-review


Pharmaceuticals increasingly consider the potential of services, as healthcare payers require them to provide data on treatment outcomes. Ranging from corporate websites to free apps, these services are meant to increase the value of product offerings. This paper investigates how services can facilitate co-creation through open platforms and service modularity. Based on data from two pharmaceuticals we explore issues of governance related to the relative openness of platforms and their completeness. Whereas some pharmaceuticals should cater to sophisticated needs of competent users
through open platforms, others can rely on complete solutions that meet the pre-defined needs of relatively conform users.
Original languageEnglish
Publication date2017
Number of pages10
Publication statusPublished - 2017
EventThe 24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Heriot-Watt University, Edinburgh, United Kingdom
Duration: 1 Jul 20175 Jul 2017
Conference number: 24


ConferenceThe 24th International Annual EurOMA Conference 2017
LocationHeriot-Watt University
Country/TerritoryUnited Kingdom
Internet address


  • Service modularity
  • Service platforms
  • Service networks

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