Models of Public Service Provision: When Will Knights and Knaves Be Responsive to Pawns and Queens?

Lotte Bøgh Andersen, Nicolai Kristensen, Lene Holm Pedersen

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    This article extends the framework of Le Grand (2003, 2010) to encompass responsiveness, and the main argument is that the combination of employee motivation, user capacity, and models of public service provision potentially has serious implications for responsiveness across service areas. Although research on employee motivation thrives, especially in the public service motivation (PSM) literature, few studies have investigated user capacity empirically, and we know little about the combination of PSM, user capacity and models of service provision. Analyzing four central service areas (day care, schools, hospitals, and universities), we find variations in both user capacity and PSM. Taking this variation as a point of departure we discuss what implications different combinations of employee motivation, user capacity, and models of public service provision may have for responsiveness.
    Original languageEnglish
    JournalInternational Journal of Public Administration
    Volume36
    Issue number2
    Pages (from-to)126-136
    ISSN0190-0692
    DOIs
    Publication statusPublished - 2013

    Cite this