Mobile Communication in Organizations

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Mobile information technologies within organizations shape the way work is conducted. Equally, working practices and organizational arrangements shape the specific technological configurations. Whereas much of the research into mobile communication emphasizes peer-to-peer voice and message communication, the organizational use of mobile communications has for much longer engaged in more complex configurations of mobile technologies. As such, the organizational experiences precede the widespread consumer use of a diversity of smartphone and tablet apps. This chapter explores, based on a review of the related literature, the broader role of mobile communications where peer-to-peer mobile voice and message connectivity is only one aspect among several. The chapter discusses in detail and exemplifies through cases the impact of mobile communication on interactional barriers, the degree of individual discretion and centralized control, and the possibilities to exercise algorithmic agency. Portfolios of data services shape the possibility for redesigned and complex collaborative patterns.
Original languageEnglish
Title of host publicationThe Oxford Handbook of Mobile Communication and Society
EditorsRich Ling, Leopoldina Fortunati, Gerard Goggin, Sun Sun Lim, Yuling Li
Place of PublicationNew York
PublisherOxford University Press
Publication date2020
ISBN (Print) 9780190864385
ISBN (Electronic)9780190079215
Publication statusPublished - 2020
Externally publishedYes
SeriesOxford Handbooks


  • Enterprise mobility
  • Mobile at work
  • Mobile information technology
  • Mobile affordance
  • Technology performance

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