Measuring customer satisfaction: a key dimension of business performance

Research output: Contribution to journalJournal articleResearchpeer-review

Original languageEnglish
JournalInternational Journal of Business Performance Management
Volume2
Issue number1,2,3
Pages (from-to)157-170
Number of pages14
ISSN1368-4892
Publication statusPublished - 2000

Cite this

@article{412f34d0c02411db9769000ea68e967b,
title = "Measuring customer satisfaction: a key dimension of business performance",
keywords = "Kundetilfredshed, M{\aa}ling, Corporate performance",
author = "Kai Kristensen and Anne Martensen and Lars Gr{\o}nholdt",
note = "Opstilling: 658.901 kri L{\o}be nr.: 0011469",
year = "2000",
language = "English",
volume = "2",
pages = "157--170",
journal = "International Journal of Business Performance Management",
issn = "1368-4892",
publisher = "Inderscience Publishers",
number = "1,2,3",

}

Measuring customer satisfaction : a key dimension of business performance. / Kristensen, Kai; Martensen, Anne; Grønholdt, Lars.

In: International Journal of Business Performance Management, Vol. 2, No. 1,2,3, 2000, p. 157-170.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Measuring customer satisfaction

T2 - a key dimension of business performance

AU - Kristensen, Kai

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Opstilling: 658.901 kri Løbe nr.: 0011469

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Måling

KW - Corporate performance

M3 - Journal article

VL - 2

SP - 157

EP - 170

JO - International Journal of Business Performance Management

JF - International Journal of Business Performance Management

SN - 1368-4892

IS - 1,2,3

ER -