Measuring customer satisfaction: a key dimension of business performance

Kai Kristensen, Anne Martensen, Lars Grønholdt

Research output: Contribution to journalJournal articleResearchpeer-review

Original languageEnglish
JournalInternational Journal of Business Performance Management
Volume2
Issue number1,2,3
Pages (from-to)157-170
Number of pages14
ISSN1368-4892
Publication statusPublished - 2000

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