Original language | English |
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Journal | International Journal of Business Performance Management |
Volume | 2 |
Issue number | 1,2,3 |
Pages (from-to) | 157-170 |
Number of pages | 14 |
ISSN | 1368-4892 |
Publication status | Published - 2000 |
Measuring customer satisfaction: a key dimension of business performance
Kai Kristensen, Anne Martensen, Lars Grønholdt
Research output: Contribution to journal › Journal article › Research › peer-review