Measuring and managing user satisfaction in Danish libraries

Anne Martensen; Lars Grønholdt

Measuring and managing user satisfaction in Danish libraries

Anne Martensen
, Lars Grønholdt

Department of Marketing

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

Original language	English
Title of host publication	Proceedings of the 32nd EMAC Conference, Glasgow, 20-23 May 2003, Glasgow, Scotland
Publication date	2003
Pages	8
Publication status	Published - 2003
Event	The 32nd Annual Conference of the European Marketing Academy. EMAC 2003: Marketing: Responsible and Relevant? - University of Strathclyde, Glasgow, United Kingdom Duration: 20 May 2003 → 23 May 2003 Conference number: 32

Conference

Conference	The 32nd Annual Conference of the European Marketing Academy. EMAC 2003
Number	32
Location	University of Strathclyde
Country/Territory	United Kingdom
City	Glasgow
Period	20/05/2003 → 23/05/2003

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Cite this

@inproceedings{436d28d0c02211db9769000ea68e967b,

title = "Measuring and managing user satisfaction in Danish libraries",

keywords = "Brugerunders{\o}gelser, Kundetilfredshed, Danmark, Biblioteker, Handelsh{\o}jskolens Bibliotek i K{\o}benhavn",

author = "Anne Martensen and Lars Gr{\o}nholdt",

note = "Opstilling: 301.1 mar L{\o}be nr.: 032162; The 32nd Annual Conference of the European Marketing Academy. EMAC 2003 ; Conference date: 20-05-2003 Through 23-05-2003",

year = "2003",

language = "English",

pages = "8",

booktitle = "Proceedings of the 32nd EMAC Conference, Glasgow, 20-23 May 2003, Glasgow, Scotland",

}

TY - GEN

T1 - Measuring and managing user satisfaction in Danish libraries

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Conference code: 32

PY - 2003

Y1 - 2003

KW - Brugerundersøgelser

KW - Kundetilfredshed

KW - Danmark

KW - Biblioteker

KW - Handelshøjskolens Bibliotek i København

M3 - Article in proceedings

SP - 8

BT - Proceedings of the 32nd EMAC Conference, Glasgow, 20-23 May 2003, Glasgow, Scotland

T2 - The 32nd Annual Conference of the European Marketing Academy. EMAC 2003

Y2 - 20 May 2003 through 23 May 2003

ER -