Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain

Lars Grønholdt; Anne Martensen

Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain

Department of Marketing

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

Original language	English
Title of host publication	Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002
Editors	Andy Neely
Publication date	2002
Pages	243-248
Publication status	Published - 2002
Event	International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston - Boston, MA, United States Duration: 17 Jul 2002 → 19 Jul 2002 Conference number: 3

Conference

Conference	International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston
Number	3
Country/Territory	United States
City	Boston, MA
Period	17/07/2002 → 19/07/2002

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Grønholdt, L., & Martensen, A. (2002). Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. In A. Neely (Ed.), Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002 (pp. 243-248)

Grønholdt, Lars ; Martensen, Anne. / Measuring and Linking Three Dimensions of Performance : The Employee-Customer-Profit Chain. Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. editor / Andy Neely. 2002. pp. 243-248

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title = "Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain",

keywords = "Kundeloyalitet, Medarbejderloyalitet, medarbejder-kunde-l{\o}nsomhedsk{\ae}der, Radisson SAS Hotels",

author = "Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 301.179 gr{\o} L{\o}be nr.: 023358; International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston ; Conference date: 17-07-2002 Through 19-07-2002",

year = "2002",

language = "English",

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editor = "Andy Neely",

booktitle = "Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002",

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Grønholdt, L & Martensen, A 2002, Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. in A Neely (ed.), Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. pp. 243-248, International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, Boston, MA, United States, 17/07/2002.

Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. / Grønholdt, Lars; Martensen, Anne.
Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. ed. / Andy Neely. 2002. p. 243-248.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

TY - GEN

T1 - Measuring and Linking Three Dimensions of Performance

T2 - International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 3

PY - 2002

Y1 - 2002

KW - Kundeloyalitet

KW - Medarbejderloyalitet

KW - medarbejder-kunde-lønsomhedskæder

KW - Radisson SAS Hotels

M3 - Article in proceedings

SP - 243

EP - 248

BT - Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002

A2 - Neely, Andy

Y2 - 17 July 2002 through 19 July 2002

ER -

Grønholdt L, Martensen A. Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. In Neely A, editor, Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. 2002. p. 243-248