Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Original languageEnglish
Title of host publicationPerformance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002
EditorsAndy Neely
Publication date2002
Pages243-248
Publication statusPublished - 2002
EventInternational Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston - Boston, MA, United States
Duration: 17 Jul 200219 Jul 2002
Conference number: 3

Conference

ConferenceInternational Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston
Number3
CountryUnited States
CityBoston, MA
Period17/07/200219/07/2002

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