May Robots be Held Responsible for Service Failure and Recovery?: The Role of Robot Service Provider Agents’ Human Likeness

Esra Arıkan; Nesenur Altinigne; Ebru Kuzgun; Mehmet Okan

May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human Likeness

Esra Arıkan, Nesenur Altinigne, Ebru Kuzgun, Mehmet Okan

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review

Original language	English
Title of host publication	Book of Abstracts : 28th Recent Advances in Retailing & Services Science Conference
Editors	Soora Rasouli, Harry Timmermans
Number of pages	1
Place of Publication	Baveno
Publication date	2022
Pages	9
Publication status	Published - 2022
Externally published	Yes
Event	28th Recent Advances in Retailing & Services Science Conference. RARCS 2022 - Grand Hotel Dino, Baveno, Italy Duration: 23 Jul 2022 → 26 Jul 2022 Conference number: 28

Conference

Conference	28th Recent Advances in Retailing & Services Science Conference. RARCS 2022
Number	28
Location	Grand Hotel Dino
Country/Territory	Italy
City	Baveno
Period	23/07/2022 → 26/07/2022

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Cite this

@inbook{a92f229b9f7a457db564b11f175bb2d3,

title = "May Robots be Held Responsible for Service Failure and Recovery?: The Role of Robot Service Provider Agents{\textquoteright} Human Likeness",

author = "Esra Arıkan and Nesenur Altinigne and Ebru Kuzgun and Mehmet Okan",

year = "2022",

language = "English",

pages = "9",

editor = "Soora Rasouli and Harry Timmermans",

booktitle = "Book of Abstracts",

note = "28th Recent Advances in Retailing & Services Science Conference. RARCS 2022, RARCS2022 ; Conference date: 23-07-2022 Through 26-07-2022",

}

Arıkan, E, Altinigne, N, Kuzgun, E & Okan, M 2022, May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human Likeness. in S Rasouli & H Timmermans (eds), Book of Abstracts: 28th Recent Advances in Retailing & Services Science Conference. Baveno, pp. 9, 28th Recent Advances in Retailing & Services Science Conference. RARCS 2022, Baveno, Italy, 23/07/2022.

May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human Likeness. / Arıkan, Esra; Altinigne, Nesenur; Kuzgun, Ebru et al.
Book of Abstracts: 28th Recent Advances in Retailing & Services Science Conference. ed. / Soora Rasouli; Harry Timmermans. Baveno, 2022. p. 9.

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review

TY - ABST

T1 - May Robots be Held Responsible for Service Failure and Recovery?

T2 - 28th Recent Advances in Retailing & Services Science Conference. RARCS 2022

AU - Arıkan, Esra

AU - Altinigne, Nesenur

AU - Kuzgun, Ebru

AU - Okan, Mehmet

N1 - Conference code: 28

PY - 2022

Y1 - 2022

M3 - Conference abstract in proceedings

SP - 9

BT - Book of Abstracts

A2 - Rasouli, Soora

A2 - Timmermans, Harry

CY - Baveno

Y2 - 23 July 2022 through 26 July 2022

ER -