Managing Consumer Complaints: Differences and Similarities Among Heterogeneous Retailers

Torben Hansen, Ricky Wilke, Judith Lynne Zaichkowsky

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	International Journal of Retail and Distribution Management
Volume	38
Issue number	1
Pages (from-to)	6-23
ISSN	0959-0552
DOIs	https://doi.org/10.1108/09590551011016304
Publication status	Published - 2010

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title = "Managing Consumer Complaints: Differences and Similarities Among Heterogeneous Retailers",

author = "Torben Hansen and Ricky Wilke and Zaichkowsky, {Judith Lynne}",

year = "2010",

doi = "10.1108/09590551011016304",

language = "English",

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pages = "6--23",

journal = "International Journal of Retail and Distribution Management",

issn = "0959-0552",

publisher = "Emerald Group Publishing",

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TY - JOUR

T1 - Managing Consumer Complaints

T2 - Differences and Similarities Among Heterogeneous Retailers

AU - Hansen, Torben

AU - Wilke, Ricky

AU - Zaichkowsky, Judith Lynne

PY - 2010

Y1 - 2010

U2 - 10.1108/09590551011016304

DO - 10.1108/09590551011016304

M3 - Journal article

SN - 0959-0552

VL - 38

SP - 6

EP - 23

JO - International Journal of Retail and Distribution Management

JF - International Journal of Retail and Distribution Management

IS - 1

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