Managing Consumer Complaints: Differences and Similarities Among Heterogeneous Retailers

Torben Hansen, Ricky Wilke, Judith Lynne Zaichkowsky

Research output: Contribution to journalJournal articleResearchpeer-review

Original languageEnglish
JournalInternational Journal of Retail and Distribution Management
Volume38
Issue number1
Pages (from-to)6-23
ISSN0959-0552
DOIs
Publication statusPublished - 2010

Cite this

@article{8687b36010a611dfa6eb000ea68e967b,
title = "Managing Consumer Complaints: Differences and Similarities Among Heterogeneous Retailers",
author = "Torben Hansen and Ricky Wilke and Zaichkowsky, {Judith Lynne}",
year = "2010",
doi = "10.1108/09590551011016304",
language = "English",
volume = "38",
pages = "6--23",
journal = "International Journal of Retail & Distribution Management",
issn = "0959-0552",
publisher = "Emerald Group Publishing",
number = "1",

}

Managing Consumer Complaints : Differences and Similarities Among Heterogeneous Retailers. / Hansen, Torben; Wilke, Ricky; Zaichkowsky, Judith Lynne.

In: International Journal of Retail and Distribution Management, Vol. 38, No. 1, 2010, p. 6-23.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Managing Consumer Complaints

T2 - Differences and Similarities Among Heterogeneous Retailers

AU - Hansen, Torben

AU - Wilke, Ricky

AU - Zaichkowsky, Judith Lynne

PY - 2010

Y1 - 2010

U2 - 10.1108/09590551011016304

DO - 10.1108/09590551011016304

M3 - Journal article

VL - 38

SP - 6

EP - 23

JO - International Journal of Retail & Distribution Management

JF - International Journal of Retail & Distribution Management

SN - 0959-0552

IS - 1

ER -