Managers as Workplace Learning Facilitators

Anoush Margaryan, Colin Milligan, Allison Littlejohn

Research output: Contribution to journalJournal articleResearchpeer-review


This exploratory, interview-based study (n = 29) elicits activities carried out by managers in support of employees' learning and surfaces similarities and differences in the ways these activities are perceived by novice, experienced and mid-career workers. Analysis suggests that managers provide a wide variety of types of learning support, ranging from hands-on support on operational issues, structuring individual development programmes and advice on learning opportunities, to coaching, career advice, counselling and being a role model. The perceptions of novice, experienced and mid-career professionals are compared and contrasted, tentative patterns identified and a typology of managers' learning facilitation activities proposed. The results suggest that to enable managers to facilitate workplace learning effectively, a broader range of competences and skills should be considered when training managers.
Original languageEnglish
JournalInternational Journal of Human Resources Development and Management
Issue number2/3
Pages (from-to)206-223
Number of pages18
Publication statusPublished - 2013
Externally publishedYes


  • Workplace learning
  • Managers
  • Learning facilitation
  • Managerial facilitation
  • Typology
  • Employee learning
  • Learning facilitators
  • Learning support
  • Competences
  • Skills

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