Logistics innovation: A customer value-oriented social process

Daniel J. Flint, Everth Larsson, Britta Gammelgaard, John T. Mentzer

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

This article deals with the different aspects of logistics innovation. Innovation is critical to the success of many firms, including providers of logistics services. Academic research emphasizes the importance of customer-focused innovation to firm performance. The global marketplace, with ever changing technological and relational options, has driven businesses to look for new ways to innovate. However, without a descriptive understanding of how innovation occurs, it is difficult to suggest examples of successful logistics innovation management, normative models on how it ought to be managed, or indicate how logistics service providers can avoid harmful mistakes. Innovation can occur within services, processes, or any social system. It is an idea, practice, or object that is perceived as new by an individual or other unit of adoption. As such, by logistics innovation, we mean any logistics related service from the basic to the complex that is seen as new and helpful to a particular focal audience. Innovation is inspired by actors responding to and interpreting a dynamic environment, continuously reflecting on their interpretations, the interpretations of others, and responses by others to their actions.
Original languageEnglish
JournalJournal of Business Logistics
Volume26
Issue number1
Pages (from-to)113-147
Number of pages35
ISSN0735-3766
DOIs
Publication statusPublished - 2005

Cite this

Flint, Daniel J. ; Larsson, Everth ; Gammelgaard, Britta ; Mentzer, John T. / Logistics innovation : A customer value-oriented social process. In: Journal of Business Logistics. 2005 ; Vol. 26, No. 1. pp. 113-147.
@article{5c6a2bf0c02011db9769000ea68e967b,
title = "Logistics innovation: A customer value-oriented social process",
abstract = "This article deals with the different aspects of logistics innovation. Innovation is critical to the success of many firms, including providers of logistics services. Academic research emphasizes the importance of customer-focused innovation to firm performance. The global marketplace, with ever changing technological and relational options, has driven businesses to look for new ways to innovate. However, without a descriptive understanding of how innovation occurs, it is difficult to suggest examples of successful logistics innovation management, normative models on how it ought to be managed, or indicate how logistics service providers can avoid harmful mistakes. Innovation can occur within services, processes, or any social system. It is an idea, practice, or object that is perceived as new by an individual or other unit of adoption. As such, by logistics innovation, we mean any logistics related service from the basic to the complex that is seen as new and helpful to a particular focal audience. Innovation is inspired by actors responding to and interpreting a dynamic environment, continuously reflecting on their interpretations, the interpretations of others, and responses by others to their actions.",
keywords = "Logistik, Innovation, Kundeorientering",
author = "Flint, {Daniel J.} and Everth Larsson and Britta Gammelgaard and Mentzer, {John T.}",
year = "2005",
doi = "10.1002/j.2158-1592.2005.tb00196.x",
language = "English",
volume = "26",
pages = "113--147",
journal = "Journal of Business Logistics",
issn = "0735-3766",
publisher = "Wiley-Blackwell",
number = "1",

}

Logistics innovation : A customer value-oriented social process. / Flint, Daniel J.; Larsson, Everth; Gammelgaard, Britta; Mentzer, John T.

In: Journal of Business Logistics, Vol. 26, No. 1, 2005, p. 113-147.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Logistics innovation

T2 - A customer value-oriented social process

AU - Flint, Daniel J.

AU - Larsson, Everth

AU - Gammelgaard, Britta

AU - Mentzer, John T.

PY - 2005

Y1 - 2005

N2 - This article deals with the different aspects of logistics innovation. Innovation is critical to the success of many firms, including providers of logistics services. Academic research emphasizes the importance of customer-focused innovation to firm performance. The global marketplace, with ever changing technological and relational options, has driven businesses to look for new ways to innovate. However, without a descriptive understanding of how innovation occurs, it is difficult to suggest examples of successful logistics innovation management, normative models on how it ought to be managed, or indicate how logistics service providers can avoid harmful mistakes. Innovation can occur within services, processes, or any social system. It is an idea, practice, or object that is perceived as new by an individual or other unit of adoption. As such, by logistics innovation, we mean any logistics related service from the basic to the complex that is seen as new and helpful to a particular focal audience. Innovation is inspired by actors responding to and interpreting a dynamic environment, continuously reflecting on their interpretations, the interpretations of others, and responses by others to their actions.

AB - This article deals with the different aspects of logistics innovation. Innovation is critical to the success of many firms, including providers of logistics services. Academic research emphasizes the importance of customer-focused innovation to firm performance. The global marketplace, with ever changing technological and relational options, has driven businesses to look for new ways to innovate. However, without a descriptive understanding of how innovation occurs, it is difficult to suggest examples of successful logistics innovation management, normative models on how it ought to be managed, or indicate how logistics service providers can avoid harmful mistakes. Innovation can occur within services, processes, or any social system. It is an idea, practice, or object that is perceived as new by an individual or other unit of adoption. As such, by logistics innovation, we mean any logistics related service from the basic to the complex that is seen as new and helpful to a particular focal audience. Innovation is inspired by actors responding to and interpreting a dynamic environment, continuously reflecting on their interpretations, the interpretations of others, and responses by others to their actions.

KW - Logistik

KW - Innovation

KW - Kundeorientering

U2 - 10.1002/j.2158-1592.2005.tb00196.x

DO - 10.1002/j.2158-1592.2005.tb00196.x

M3 - Journal article

VL - 26

SP - 113

EP - 147

JO - Journal of Business Logistics

JF - Journal of Business Logistics

SN - 0735-3766

IS - 1

ER -