Locating Servitization within the Wider Services Communities: A 25-Year Bibliometric Study

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For several years attention has been directed tothe possible value for manufacturers shifting focus downstream in the value chain. As such the topic ofservitization is emerging as a distinct and prominent research area. But even with this growing significance, there is only limited prior research analysing the citation patterns in service research, and none has focused on the emergence of servitization, associated terms, and its strong crossdisciplinary nature. We use bibliometric analysis to uncover the literature development in service research and identify the changing dominant research themes. Specifically, we present the outputs of the co-citation networks for three periods:1990s (early period), 2000s (middle), and 2010s (recent) and see a shift in orientation from a narrowly focused Operations Research tradition to a more managerial and strategic emphasis that places services, and specifically the emergence of servitization, at the centre stage of strategy and value creation.
Original languageEnglish
Publication date2017
Number of pages5
Publication statusPublished - 2017
Event2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) - Singapore, Singapore
Duration: 10 Dec 201713 Dec 2017


Conference2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)
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