Listening Quality of The Point of Service Personnel (PSPS) as Impulse Trigger in Service Purchase: A Research Framework

Mohan L. Agrawal; Marcus Schmidt

Listening Quality of The Point of Service Personnel (PSPS) as Impulse Trigger in Service Purchase: A Research Framework

Mohan L. Agrawal, Marcus Schmidt

Research output: Contribution to journal › Journal article › Research › peer-review

Abstract

Udgivelsesdato: April-September

Original language	English
Journal	Journal of Services Research
Volume	3
Issue number	1
Pages (from-to)	29-43
Number of pages	15
ISSN	0972-4702
Publication status	Published - 2003

Access to Document

http://esc-web.lib.cbs.dk/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=9734572&site=ehost-live&scope=site

Handle.net

Persistent link

Cite this

@article{f7360d10c02111db9769000ea68e967b,

title = "Listening Quality of The Point of Service Personnel (PSPS) as Impulse Trigger in Service Purchase: A Research Framework",

abstract = "Udgivelsesdato: April-September",

keywords = "Butiksdrift, S{\ae}lgere, Salgspsykologi, K{\o}bsadf{\ae}rd, Forbrugeradf{\ae}rd, Kundeadf{\ae}rd, impulsk{\o}b",

author = "Agrawal, {Mohan L.} and Marcus Schmidt",

year = "2003",

language = "English",

volume = "3",

pages = "29--43",

journal = "Journal of Services Research",

issn = "0972-4702",

publisher = "Institute for International Management & Technology",

number = "1",

}

TY - JOUR

T1 - Listening Quality of The Point of Service Personnel (PSPS) as Impulse Trigger in Service Purchase

T2 - A Research Framework

AU - Agrawal, Mohan L.

AU - Schmidt, Marcus

PY - 2003

Y1 - 2003

N2 - Udgivelsesdato: April-September

AB - Udgivelsesdato: April-September

KW - Butiksdrift

KW - Sælgere

KW - Salgspsykologi

KW - Købsadfærd

KW - Forbrugeradfærd

KW - Kundeadfærd

KW - impulskøb

M3 - Journal article

SN - 0972-4702

VL - 3

SP - 29

EP - 43

JO - Journal of Services Research

JF - Journal of Services Research

IS - 1

ER -