Linking Employee Loyalty, Customer Loyalty and Profitability

Lars Grønholdt; Anne Martensen

Linking Employee Loyalty, Customer Loyalty and Profitability

Department of Marketing

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

Original language	English
Title of host publication	Business excellence. : What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001
Volume	1
Publication date	2001
Pages	332-339
Publication status	Published - 2001
Event	The 6th World Congress for Total Quality Management - Sankt Petersborg, Russian Federation Duration: 20 Jun 2001 → 22 Jun 2001 Conference number: 6

Conference

Conference	The 6th World Congress for Total Quality Management
Number	6
Country/Territory	Russian Federation
City	Sankt Petersborg
Period	20/06/2001 → 22/06/2001

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Cite this

@inproceedings{7da53910c02311db9769000ea68e967b,

title = "Linking Employee Loyalty, Customer Loyalty and Profitability",

keywords = "Medarbejderloyalitet, Kundeloyalitet, Profitabilitet",

author = "Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 301.179 gr{\o} L{\o}be nr.: 021113; The 6th World Congress for Total Quality Management ; Conference date: 20-06-2001 Through 22-06-2001",

year = "2001",

language = "English",

volume = "1",

pages = "332--339",

booktitle = "Business excellence.",

}

Grønholdt, L & Martensen, A 2001, Linking Employee Loyalty, Customer Loyalty and Profitability. in Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001. vol. 1, pp. 332-339, The 6th World Congress for Total Quality Management, Sankt Petersborg, Russian Federation, 20/06/2001.

Linking Employee Loyalty, Customer Loyalty and Profitability. / Grønholdt, Lars; Martensen, Anne.
Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001. Vol. 1 2001. p. 332-339.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

TY - GEN

T1 - Linking Employee Loyalty, Customer Loyalty and Profitability

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 6

PY - 2001

Y1 - 2001

KW - Medarbejderloyalitet

KW - Kundeloyalitet

KW - Profitabilitet

M3 - Article in proceedings

VL - 1

SP - 332

EP - 339

BT - Business excellence.

T2 - The 6th World Congress for Total Quality Management

Y2 - 20 June 2001 through 22 June 2001

ER -