Linking Employee Loyalty, Customer Loyalty and Profitability

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Original languageEnglish
Title of host publicationBusiness excellence. : What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001
Volume1
Publication date2001
Pages332-339
Publication statusPublished - 2001
EventThe 6th World Congress for Total Quality Management - Sankt Petersborg, Russian Federation
Duration: 20 Jun 200122 Jun 2001
Conference number: 6

Conference

ConferenceThe 6th World Congress for Total Quality Management
Number6
CountryRussian Federation
CitySankt Petersborg
Period20/06/200122/06/2001

Cite this

Grønholdt, L., & Martensen, A. (2001). Linking Employee Loyalty, Customer Loyalty and Profitability. In Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001 (Vol. 1, pp. 332-339)