Linking Employee Loyalty, Customer Loyalty and Profitability

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Original languageEnglish
Title of host publicationBusiness excellence. : What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001
Volume1
Publication date2001
Pages332-339
Publication statusPublished - 2001
EventThe 6th World Congress for Total Quality Management - Sankt Petersborg, Russian Federation
Duration: 20 Jun 200122 Jun 2001
Conference number: 6

Conference

ConferenceThe 6th World Congress for Total Quality Management
Number6
CountryRussian Federation
CitySankt Petersborg
Period20/06/200122/06/2001

Cite this

Grønholdt, L., & Martensen, A. (2001). Linking Employee Loyalty, Customer Loyalty and Profitability. In Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001 (Vol. 1, pp. 332-339)
Grønholdt, Lars ; Martensen, Anne. / Linking Employee Loyalty, Customer Loyalty and Profitability. Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001. Vol. 1 2001. pp. 332-339
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title = "Linking Employee Loyalty, Customer Loyalty and Profitability",
keywords = "Medarbejderloyalitet, Kundeloyalitet, Profitabilitet",
author = "Lars Gr{\o}nholdt and Anne Martensen",
note = "Opstilling: 301.179 gr{\o} L{\o}be nr.: 021113",
year = "2001",
language = "English",
volume = "1",
pages = "332--339",
booktitle = "Business excellence.",

}

Grønholdt, L & Martensen, A 2001, Linking Employee Loyalty, Customer Loyalty and Profitability. in Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001. vol. 1, pp. 332-339, Sankt Petersborg, Russian Federation, 20/06/2001.

Linking Employee Loyalty, Customer Loyalty and Profitability. / Grønholdt, Lars; Martensen, Anne.

Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001. Vol. 1 2001. p. 332-339.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

TY - GEN

T1 - Linking Employee Loyalty, Customer Loyalty and Profitability

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Opstilling: 301.179 grø Løbe nr.: 021113

PY - 2001

Y1 - 2001

KW - Medarbejderloyalitet

KW - Kundeloyalitet

KW - Profitabilitet

M3 - Article in proceedings

VL - 1

SP - 332

EP - 339

BT - Business excellence.

ER -

Grønholdt L, Martensen A. Linking Employee Loyalty, Customer Loyalty and Profitability. In Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001. Vol. 1. 2001. p. 332-339