Abstract
This study examines how modular design strategies can help reduce product return rates in e-commerce, focusing on footwear. Combining computational analysis with qualitative insights, the study aims to identify component interactions linked to high return rates. Early review-based insights suggest that issues such as misaligned fit, discomfort, and durability concerns can be addressed via modularization. By bridging modular design with return management, the study offers theoretical insights and practical strategies for improving product development, customer satisfaction, and sustainability in e-commerce.
| Original language | English |
|---|---|
| Title of host publication | EurOMA 2025 Conference Proceedings |
| Number of pages | 8 |
| Publication date | 2025 |
| Publication status | Published - 2025 |
| Event | EurOMA 2025: Operations Management Opening to Multi-disciplinarity in a Time of Grand Challenges - Milan, Italy Duration: 13 Jun 2025 → 18 Jun 2025 https://www.euroma2025.org/ |
Conference
| Conference | EurOMA 2025 |
|---|---|
| Country/Territory | Italy |
| City | Milan |
| Period | 13/06/2025 → 18/06/2025 |
| Internet address |
Keywords
- Modularity
- Online returns
- Product architecture