Abstract
Emotional contagion is a pillar of social interaction. As such, it has immense potential to facilitate communication and improve collaboration. In the context of remote collaboration, it is especially important that working partners can build trust and a sense of cohesiveness. While digital media may complicate socio-affective communication, we argue that some media capabilities are better able to support processes of affective alignment. We define affective friction as an affective misalignment between the members of a workgroup that may result in diverging affective responses to shared experiences. We propose that affective friction is a central element of affective alignment and a driving force of creative collaboration. As a result, the capacity of a medium to make affective friction perceptible to working partners is essential for successful remote collaboration. We suggest a two-stage experimental design to test our hypotheses.
Original language | English |
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Title of host publication | Information Systems and Neuroscience. NeuroIS Retreat 2022 : Conference Proceedings |
Editors | Fred D. Davis, René Riedl, Jan vom Brocke, Pierre-Majorique Léger, Adriane B. Randolph, Gernot R. Müller-Putz |
Number of pages | 14 |
Place of Publication | Cham |
Publisher | Springer |
Publication date | 2022 |
Pages | 237–250 |
ISBN (Print) | 9783031130632 |
ISBN (Electronic) | 9783031130649 |
DOIs | |
Publication status | Published - 2022 |
Event | 14th Annual Information Systems and Neuroscience. NeuroIS Retreat 2022 - Vienna, Austria Duration: 14 Jun 2022 → 16 Jun 2022 Conference number: 14 http://www.neurois.org/neurois-retreat-2022/ |
Conference
Conference | 14th Annual Information Systems and Neuroscience. NeuroIS Retreat 2022 |
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Number | 14 |
Country/Territory | Austria |
City | Vienna |
Period | 14/06/2022 → 16/06/2022 |
Internet address |
Series | Lecture Notes in Information Systems and Organisation |
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Volume | 58 |
ISSN | 2195-4968 |
Keywords
- Online collaboration
- Emotional contagion
- Affective friction
- Media richness
- Social presence
- Media synchronicity
- Media naturalness