Let Citizens Speak Up: Designing Intelligent Online Participation for Urban Planning

Marten Borchers*, Maren Gierlich-Joas, Navid Tavanapour, Eva A. C. Bittner

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Urbanization and the transformation toward sustainability pose new challenges to governments, leading to an increase in citizen participation in urban planning. Due to the demand for scalability, urban participation is often conducted online. However, past projects showed that the asynchronous and impersonal exchange reduces the value of citizens’ submissions as inquiries are omitted. Thus, this study investigates how to design an IT artifact to support citizens in contributing to online participation in urban planning projects. To do so, we initiated a design science research project. We analyzed the literature to define issues, formulate meta-requirements, and derive design principles to develop and qualitatively evaluate an AI-based prototype that enables immediate responses to citizens considering their contributions. This study contributes to the field of information systems with prescriptive knowledge. Furthermore, this study can guide practitioners in citizen participation in urban planning in building and utilizing digital tools to support citizens in contributing to subsequent processes.
Original languageEnglish
Title of host publicationDesign Science Research for a Resilient Future : DESRIST 2024
EditorsMunir Mandviwalla, Matthias Söllner, Tuure Tuunanen
Number of pages15
PublisherSpringer
Publication date2024
Pages18-32
ISBN (Print)9783031611742
ISBN (Electronic)9783031611759
DOIs
Publication statusPublished - 2024
Event19th International Conference on Design Science Research in Information Systems and Technology. DESRIST 2024 - University West, Trollhättan, Sweden
Duration: 3 Jun 20245 Jun 2024
Conference number: 19
https://www.hv.se/om-oss/event-och-konferenser/desrist-2024/

Conference

Conference19th International Conference on Design Science Research in Information Systems and Technology. DESRIST 2024
Number19
LocationUniversity West
Country/TerritorySweden
CityTrollhättan
Period03/06/202405/06/2024
Internet address
SeriesLecture Notes in Computer Science
Volume14621
ISSN0302-9743

Keywords

  • Online Citizen participation
  • Urban planning
  • Artificial intelligence
  • Design science research

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