As the body of Information Systems (IS) research on social media grows, it faces increasing challenges of staying relevant to real world contexts. In this research-in-progress paper, we analyze and contrast research on social media in the e-government field and in IS research, by reviewing and categorizing 63 studies published in key journal outlets, in order to identify and complement research foci and gaps. We find that in comparison with e-government social media research, IS studies tend to adopt an abstract view of the individual user, focus on a monetary view of value added by social media, and overlook the role of contextual factors. We thus propose an extended framework for mapping social media research, by including a focus on the role of context and environment, and identify a research agenda for future studies on social media-related phenomena relevant to real world contexts.
|Title of host publication||PACIS 2016 Proceedings|
|Editors||Patrick Y.K. Chau, She-I Chang|
|Number of pages||11|
|Place of Publication||Atlanta, GA|
|Publisher||Association for Information Systems. AIS Electronic Library (AISeL)|
|Publication status||Published - 2016|
|Event||The 20th Pacific Asia Conference on Information Systems. PACIS 2016 - Chiayi, Taiwan, Province of China|
Duration: 27 Jun 2016 → 1 Jul 2016
Conference number: 20
|Conference||The 20th Pacific Asia Conference on Information Systems. PACIS 2016|
|Country||Taiwan, Province of China|
|Period||27/06/2016 → 01/07/2016|
- Social media
- Literature review
Wang, C., Medaglia, R., & Sæbø, Ø. (2016). Learning from E-government: An Agenda for Social Media Research in IS. In P. Y. K. Chau, & S-I. Chang (Eds.), PACIS 2016 Proceedings  Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).