Learning from E-government: An Agenda for Social Media Research in IS

Cancan Wang, Rony Medaglia, Øystein Sæbø

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    As the body of Information Systems (IS) research on social media grows, it faces increasing challenges of staying relevant to real world contexts. In this research-in-progress paper, we analyze and contrast research on social media in the e-government field and in IS research, by reviewing and categorizing 63 studies published in key journal outlets, in order to identify and complement research foci and gaps. We find that in comparison with e-government social media research, IS studies tend to adopt an abstract view of the individual user, focus on a monetary view of value added by social media, and overlook the role of contextual factors. We thus propose an extended framework for mapping social media research, by including a focus on the role of context and environment, and identify a research agenda for future studies on social media-related phenomena relevant to real world contexts.
    As the body of Information Systems (IS) research on social media grows, it faces increasing challenges of staying relevant to real world contexts. In this research-in-progress paper, we analyze and contrast research on social media in the e-government field and in IS research, by reviewing and categorizing 63 studies published in key journal outlets, in order to identify and complement research foci and gaps. We find that in comparison with e-government social media research, IS studies tend to adopt an abstract view of the individual user, focus on a monetary view of value added by social media, and overlook the role of contextual factors. We thus propose an extended framework for mapping social media research, by including a focus on the role of context and environment, and identify a research agenda for future studies on social media-related phenomena relevant to real world contexts.
    LanguageEnglish
    Title of host publicationPACIS 2016 Proceedings
    EditorsPatrick Y.K. Chau, She-I Chang
    Number of pages11
    Place of PublicationAtlanta, GA
    PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
    Date2016
    Article number190
    ISBN (Print)9789860491029
    StatePublished - 2016
    EventThe 20th Pacific Asia Conference on Information Systems. PACIS 2016 - Chiayi, Taiwan, Province of China
    Duration: 27 Jun 20161 Jul 2016
    Conference number: 20
    http://www.pacis2016.org

    Conference

    ConferenceThe 20th Pacific Asia Conference on Information Systems. PACIS 2016
    Number20
    CountryTaiwan, Province of China
    CityChiayi
    Period27/06/201601/07/2016
    Internet address

    Keywords

    • Social media
    • Literature review
    • E-government
    • E-business

    Cite this

    Wang, C., Medaglia, R., & Sæbø, Ø. (2016). Learning from E-government: An Agenda for Social Media Research in IS. In P. Y. K. Chau, & S-I. Chang (Eds.), PACIS 2016 Proceedings [190] Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
    Wang, Cancan ; Medaglia, Rony ; Sæbø, Øystein. / Learning from E-government : An Agenda for Social Media Research in IS. PACIS 2016 Proceedings. editor / Patrick Y.K. Chau ; She-I Chang. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2016.
    @inproceedings{fb44e3c154ca446789ce3c9b304205c9,
    title = "Learning from E-government: An Agenda for Social Media Research in IS",
    abstract = "As the body of Information Systems (IS) research on social media grows, it faces increasing challenges of staying relevant to real world contexts. In this research-in-progress paper, we analyze and contrast research on social media in the e-government field and in IS research, by reviewing and categorizing 63 studies published in key journal outlets, in order to identify and complement research foci and gaps. We find that in comparison with e-government social media research, IS studies tend to adopt an abstract view of the individual user, focus on a monetary view of value added by social media, and overlook the role of contextual factors. We thus propose an extended framework for mapping social media research, by including a focus on the role of context and environment, and identify a research agenda for future studies on social media-related phenomena relevant to real world contexts.",
    keywords = "Social media, Literature review, E-government, E-business, Social media, Literature review, E-government, E-business",
    author = "Cancan Wang and Rony Medaglia and {\O}ystein S{\ae}b{\o}",
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    editor = "Chau, {Patrick Y.K.} and She-I Chang",
    booktitle = "PACIS 2016 Proceedings",
    publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

    }

    Wang, C, Medaglia, R & Sæbø, Ø 2016, Learning from E-government: An Agenda for Social Media Research in IS. in PYK Chau & S-I Chang (eds), PACIS 2016 Proceedings., 190, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Chiayi, Taiwan, Province of China, 27/06/2016.

    Learning from E-government : An Agenda for Social Media Research in IS. / Wang, Cancan; Medaglia, Rony; Sæbø, Øystein.

    PACIS 2016 Proceedings. ed. / Patrick Y.K. Chau; She-I Chang. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2016. 190.

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    T1 - Learning from E-government

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    N2 - As the body of Information Systems (IS) research on social media grows, it faces increasing challenges of staying relevant to real world contexts. In this research-in-progress paper, we analyze and contrast research on social media in the e-government field and in IS research, by reviewing and categorizing 63 studies published in key journal outlets, in order to identify and complement research foci and gaps. We find that in comparison with e-government social media research, IS studies tend to adopt an abstract view of the individual user, focus on a monetary view of value added by social media, and overlook the role of contextual factors. We thus propose an extended framework for mapping social media research, by including a focus on the role of context and environment, and identify a research agenda for future studies on social media-related phenomena relevant to real world contexts.

    AB - As the body of Information Systems (IS) research on social media grows, it faces increasing challenges of staying relevant to real world contexts. In this research-in-progress paper, we analyze and contrast research on social media in the e-government field and in IS research, by reviewing and categorizing 63 studies published in key journal outlets, in order to identify and complement research foci and gaps. We find that in comparison with e-government social media research, IS studies tend to adopt an abstract view of the individual user, focus on a monetary view of value added by social media, and overlook the role of contextual factors. We thus propose an extended framework for mapping social media research, by including a focus on the role of context and environment, and identify a research agenda for future studies on social media-related phenomena relevant to real world contexts.

    KW - Social media

    KW - Literature review

    KW - E-government

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    KW - E-government

    KW - E-business

    M3 - Article in proceedings

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    PB - Association for Information Systems. AIS Electronic Library (AISeL)

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    Wang C, Medaglia R, Sæbø Ø. Learning from E-government: An Agenda for Social Media Research in IS. In Chau PYK, Chang S-I, editors, PACIS 2016 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2016. 190.