Knowledge Work in the Sharing Economy: What Drives Project Success in Online Labor Markets?

Jörg Claussen, Pooyan Khashabi, Tobias Kretschmer, Mareike Seifried

Research output: Contribution to conferencePaperResearchpeer-review

Abstract

Online labor markets (OLMs) are an integral part of the sharing economy. While these platforms offer huge matching efficiencies and cost benefits, managing performance in their projects is still a challenge. Taking an agency theory perspective, we study the determinants of project performance in the context of OLMs. We theorize pre-contract OLM-related features that can serve as a credible signal to alleviate problems about hidden information about an agent’s type. Moreover, we investigate how OLM-related factors interact with the (post-contract) problem of hidden action, which eventually influences the performance in OLMs. Using an extensive and novel dataset from Upwork - a leading OLM platform worldwide - we test our theoretical arguments and provide implications for research and practice.
Original languageEnglish
Publication date2018
Number of pages40
Publication statusPublished - 2018
EventDRUID18 Conference - Copenhagen Business School, Frederiksberg, Denmark
Duration: 11 Jun 201813 Jun 2018
Conference number: 40
https://conference.druid.dk/Druid/?confId=57

Conference

ConferenceDRUID18 Conference
Number40
LocationCopenhagen Business School
CountryDenmark
CityFrederiksberg
Period11/06/201813/06/2018
Internet address

Keywords

  • Sharing economy
  • Online labor markets
  • Transaction costs
  • Gig economy

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