Knowledge Work in the Sharing Economy: What Drives Project Success in Online Labor Markets?

Jörg Claussen, Pooyan Khashabi, Tobias Kretschmer, Mareike Seifried

Research output: Contribution to conferencePaperResearchpeer-review


Online labor markets (OLMs) are an integral part of the sharing economy. While these platforms offer huge matching efficiencies and cost benefits, managing performance in their projects is still a challenge. Taking an agency theory perspective, we study the determinants of project performance in the context of OLMs. We theorize pre-contract OLM-related features that can serve as a credible signal to alleviate problems about hidden information about an agent’s type. Moreover, we investigate how OLM-related factors interact with the (post-contract) problem of hidden action, which eventually influences the performance in OLMs. Using an extensive and novel dataset from Upwork - a leading OLM platform worldwide - we test our theoretical arguments and provide implications for research and practice.
Original languageEnglish
Publication date2018
Number of pages40
Publication statusPublished - 2018
EventDRUID18 Conference - Copenhagen Business School, Frederiksberg, Denmark
Duration: 11 Jun 201813 Jun 2018
Conference number: 40


ConferenceDRUID18 Conference
LocationCopenhagen Business School
Internet address


  • Sharing economy
  • Online labor markets
  • Transaction costs
  • Gig economy

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