Knowledge Transfer Prolonging Product Life: An Innovative Business Model

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


This case study demonstrates how knowledge transfer between donors of maintenance knowledge and knowledge recipients (end-users needing knowledge about maintenance) is enabled by a knowledge facilitating company by structuring knowledge into when, how, materials, and why. When provides knowledge on timing, how provides knowledge about the task presented in sequential steps, materials provide knowledge on tools and consumables, and why provides broader knowledge about how a product or machine works. Knowledge transfer extends product life by engaging end-users in maintenance demonstrating how knowledge enables circular economy. The knowledge facilitator connects knowledge from donor with the knowledge recipient to overcome their asymmetric relationship. As a start-up the case company demonstrates potentials for circular business model innovation for existing companies.
Original languageEnglish
Title of host publicationProceedings of ISPIM Conferences 2023
EditorsIain Bitran, Leandro Bitetti, Steffen Conn, Jessica Fishburn, Paavo Ritala, Marko Torkkeli, Jialei Yang
Number of pages11
Place of PublicationLappeenranta
PublisherLappeenranta University of Technology
Publication date2023
ISBN (Electronic)9789526506937
Publication statusPublished - 2023
EventXXXIV ISPIM Innovation Conference 2023: Innovation and Circular Economy - The Cankarjev Dom (CD) Congress Centre, Ljubljana, Slovenia
Duration: 4 Jun 20237 Jun 2023
Conference number: 34


ConferenceXXXIV ISPIM Innovation Conference 2023
LocationThe Cankarjev Dom (CD) Congress Centre
Internet address


  • Business model
  • Innovation
  • Knowledge exchange
  • Knowledge management
  • Maintenance
  • Start-up

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