| Original language | English |
|---|---|
| Journal | Detail on Retail |
| Volume | Oct/Nov/Dec |
| Issue number | 2 |
| Pages (from-to) | 66-71 |
| Publication status | Published - 2011 |
Keep Your Customers Close but Your Complaining Customers Closer
Ricky Wilke
Research output: Contribution to journal › Journal article › Communication