Keep Your Customers Close but Your Complaining Customers Closer

Research output: Contribution to journalJournal articleCommunication

Original languageEnglish
JournalDetail on Retail
VolumeOct/Nov/Dec
Issue number2
Pages (from-to)66-71
Publication statusPublished - 2011

Bibliographical note

CBS Library does not have access to the material

Cite this

@article{16d68fe12c9343d995ae4e8a80efe547,
title = "Keep Your Customers Close but Your Complaining Customers Closer",
author = "Ricky Wilke",
note = "CBS Library does not have access to the material",
year = "2011",
language = "English",
volume = "Oct/Nov/Dec",
pages = "66--71",
journal = "Detail on Retail",
number = "2",

}

Keep Your Customers Close but Your Complaining Customers Closer. / Wilke, Ricky.

In: Detail on Retail, Vol. Oct/Nov/Dec, No. 2, 2011, p. 66-71.

Research output: Contribution to journalJournal articleCommunication

TY - JOUR

T1 - Keep Your Customers Close but Your Complaining Customers Closer

AU - Wilke, Ricky

N1 - CBS Library does not have access to the material

PY - 2011

Y1 - 2011

M3 - Journal article

VL - Oct/Nov/Dec

SP - 66

EP - 71

JO - Detail on Retail

JF - Detail on Retail

IS - 2

ER -