Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies

Annemijn F. van Gorp; Nicolai Pogrebnyakov; Edgar A. Maldonado

doi:10.18151/7217512

Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies

Annemijn F. van Gorp, Nicolai Pogrebnyakov, Edgar A. Maldonado

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

This study investigates how emergency response organizations use social media during emergency preparedness and response. Using qualitative (interviews and documents) and quantitative (Facebook posts) data, the study identifies several uses of social media in emergency preparedness and emergency management, as well as the organizational context that affects this use. Findings indicate that social media support various purposes of use, including information dissemination, obtaining input from the public and other organizations, and participation by other emergency response organizations. Branding of the organization during the emergency preparedness phase was found to be an important aspect of information dissemination, and helps social media to be useful tool to connect with the public and other organizations during the emergency response phase. Nevertheless, social media use in the emergency response domain still has to overcome leadership and staff adoption barriers.

Original language	English
Title of host publication	ECIS 2015 Proceedings
Editors	Jörg Becker, Jan vom Brocke, Marco De Marco
Number of pages	15
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2015
Article number	191
ISBN (Print)	9783000502842
DOIs	https://doi.org/10.18151/7217512
Publication status	Published - 2015
Event	The 23rd European Conference on Information Systems (ECIS) 2015 - Westfälische Wilhelms-Universität Münster, Münster, Germany Duration: 26 May 2015 → 29 May 2015 Conference number: 23 http://www.ecis2015.eu/

Conference

Conference	The 23rd European Conference on Information Systems (ECIS) 2015
Number	23
Location	Westfälische Wilhelms-Universität Münster
Country/Territory	Germany
City	Münster
Period	26/05/2015 → 29/05/2015
Internet address	http://www.ecis2015.eu/

Series	Proceedings of the European Conference on Information Systems
ISSN	0000-0034

Keywords

Social media
Emergency response
Organizational IT use
IT adoption

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van Gorp, Annemijn F. ; Pogrebnyakov, Nicolai ; Maldonado, Edgar A. / Just Keep Tweeting : Emergency Responder's Social Media Use Before and During Emergencies. ECIS 2015 Proceedings. editor / Jörg Becker ; Jan vom Brocke ; Marco De Marco. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2015. (Proceedings of the European Conference on Information Systems).

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title = "Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies",

abstract = "This study investigates how emergency response organizations use social media during emergency preparedness and response. Using qualitative (interviews and documents) and quantitative (Facebook posts) data, the study identifies several uses of social media in emergency preparedness and emergency management, as well as the organizational context that affects this use. Findings indicate that social media support various purposes of use, including information dissemination, obtaining input from the public and other organizations, and participation by other emergency response organizations. Branding of the organization during the emergency preparedness phase was found to be an important aspect of information dissemination, and helps social media to be useful tool to connect with the public and other organizations during the emergency response phase. Nevertheless, social media use in the emergency response domain still has to overcome leadership and staff adoption barriers.",

keywords = "Social media, Emergency response, Organizational IT use, IT adoption, Social media, Emergency response, Organizational IT use, IT adoption",

author = "{van Gorp}, {Annemijn F.} and Nicolai Pogrebnyakov and Maldonado, {Edgar A.}",

year = "2015",

doi = "10.18151/7217512",

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isbn = "9783000502842",

series = "Proceedings of the European Conference on Information Systems",

editor = "J{\"o}rg Becker and {vom Brocke}, Jan and {De Marco}, Marco",

booktitle = "ECIS 2015 Proceedings",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "The 23rd European Conference on Information Systems (ECIS) 2015 ; Conference date: 26-05-2015 Through 29-05-2015",

url = "http://www.ecis2015.eu/",

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van Gorp, AF, Pogrebnyakov, N & Maldonado, EA 2015, Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies. in J Becker, J vom Brocke & M De Marco (eds), ECIS 2015 Proceedings., 191, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the European Conference on Information Systems, The 23rd European Conference on Information Systems (ECIS) 2015, Münster, Germany, 26/05/2015. https://doi.org/10.18151/7217512

Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies. / van Gorp, Annemijn F.; Pogrebnyakov, Nicolai; Maldonado, Edgar A.
ECIS 2015 Proceedings. ed. / Jörg Becker; Jan vom Brocke; Marco De Marco. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2015. 191 (Proceedings of the European Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AB - This study investigates how emergency response organizations use social media during emergency preparedness and response. Using qualitative (interviews and documents) and quantitative (Facebook posts) data, the study identifies several uses of social media in emergency preparedness and emergency management, as well as the organizational context that affects this use. Findings indicate that social media support various purposes of use, including information dissemination, obtaining input from the public and other organizations, and participation by other emergency response organizations. Branding of the organization during the emergency preparedness phase was found to be an important aspect of information dissemination, and helps social media to be useful tool to connect with the public and other organizations during the emergency response phase. Nevertheless, social media use in the emergency response domain still has to overcome leadership and staff adoption barriers.

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van Gorp AF, Pogrebnyakov N, Maldonado EA. Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies. In Becker J, vom Brocke J, De Marco M, editors, ECIS 2015 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2015. 191. (Proceedings of the European Conference on Information Systems). doi: 10.18151/7217512