It's Relational: Racial Attitudes in Swedish Welfare Institutions

Racial bias of staff at welfare institutions can result in negative outcomes for minority clients. Staff are not only professionals, but also individuals with personal beliefs and values. While the overriding organisational culture may be to give equal services to all clients, the attitude of staff and other work pressures might influence their approach with particularly migrant clients. Recent research recommends combining organisational theory and theory on racial attitudes to illuminate the issue e.g. that increased workload and stress can cause welfare professionals to fall back on perceived stereotypes of clients.