This thesis engages with the institutionalization of digitalization in Danish local administrations. In this context, digitalization refers to information technology (IT) being used for the strategic development of workflows. Hence, it is closely linked to creating an organization that is adaptable, responsive and innovative. This makes the institutionalization of digitalization is synonymous with radical change in the administrations of local governments. Yet, we know only little of how the efforts done to institutionalize digitalization in the local administrations are shaped, constrained and enabled by how the organizational members relate to IT. The thesis contributes new knowledge to this area by drawing on the neo-institutional concept of institutional work, which sheds light on the actors’ role in institutionalization processes.
The thesis is based on case studies of two typical Danish local administrations – one of them being a merger of municipalities as a result of Denmark’s Local Government Reform in 2007. The empirical basis consists of qualitative data in the form of interviews, documents and meeting observations. The preliminary grounded theory-inspired analysis points to three key analytical issues in relation to the thesis’s topic. These issues, which provide three different manipulations of data and case studies, form the basis of the thesis’s three articles.
|Place of Publication||Frederiksberg|
|Publisher||Copenhagen Business School [Phd]|
|Number of pages||199|
|Publication status||Published - 2014|