IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality

Chee-Wee Tan, Izak Benbasat

Research output: Contribution to journalJournal articleResearchpeer-review

LanguageEnglish
JournalM I S Quarterly
Volume37
Issue number1
Pages77-109
ISSN0276-7783
StatePublished - Mar 2013
Externally publishedYes

Cite this

@article{8160ce62f1854e6eb05a47424d40d185,
title = "IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality",
author = "Chee-Wee Tan and Izak Benbasat",
year = "2013",
month = "3",
language = "English",
volume = "37",
pages = "77--109",
journal = "M I S Quarterly",
issn = "0276-7783",
publisher = "M I S Research Center",
number = "1",

}

IT-Mediated Customer Service Content and Delivery in Electronic Governments : An Empirical Investigation of the Antecedents of Service Quality. / Tan, Chee-Wee; Benbasat, Izak.

In: M I S Quarterly, Vol. 37, No. 1, 03.2013, p. 77-109.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - IT-Mediated Customer Service Content and Delivery in Electronic Governments

T2 - M I S Quarterly

AU - Tan,Chee-Wee

AU - Benbasat,Izak

PY - 2013/3

Y1 - 2013/3

M3 - Journal article

VL - 37

SP - 77

EP - 109

JO - M I S Quarterly

JF - M I S Quarterly

SN - 0276-7783

IS - 1

ER -