Is Satisfaction the Key?

The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.
Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.
Original languageEnglish
JournalCities
Volume38
Pages (from-to)11-17
ISSN0264-2751
DOIs
Publication statusPublished - Jun 2014
Externally publishedYes

Cite this

@article{afd7b4bf185649bf888dd38abfbd092f,
title = "Is Satisfaction the Key?: The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior",
abstract = "Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.",
keywords = "Residents, Citizen Satisfaction Index , Place attachment, Place brand attitude, Intention to leave, Positive word-of-mouth",
author = "Sebastian Zenker",
year = "2014",
month = "6",
doi = "10.1016/j.cities.2013.12.009",
language = "English",
volume = "38",
pages = "11--17",
journal = "Cities",
issn = "0264-2751",
publisher = "Pergamon Press",

}

Is Satisfaction the Key? The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior. / Zenker, Sebastian.

In: Cities, Vol. 38, 06.2014, p. 11-17.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Is Satisfaction the Key?

T2 - The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior

AU - Zenker, Sebastian

PY - 2014/6

Y1 - 2014/6

N2 - Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.

AB - Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.

KW - Residents

KW - Citizen Satisfaction Index

KW - Place attachment

KW - Place brand attitude

KW - Intention to leave

KW - Positive word-of-mouth

U2 - 10.1016/j.cities.2013.12.009

DO - 10.1016/j.cities.2013.12.009

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JO - Cities

JF - Cities

SN - 0264-2751

ER -