Is Satisfaction the Key?: The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.
Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.
Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.
Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.
LanguageEnglish
JournalCities
Volume38
Pages11-17
ISSN0264-2751
DOIs
StatePublished - Jun 2014
Externally publishedYes

Keywords

    Cite this

    @article{afd7b4bf185649bf888dd38abfbd092f,
    title = "Is Satisfaction the Key?: The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior",
    abstract = "Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.",
    keywords = "Residents, Citizen Satisfaction Index , Place attachment, Place brand attitude, Intention to leave, Positive word-of-mouth",
    author = "Sebastian Zenker",
    year = "2014",
    month = "6",
    doi = "10.1016/j.cities.2013.12.009",
    language = "English",
    volume = "38",
    pages = "11--17",
    journal = "Cities",
    issn = "0264-2751",
    publisher = "Pergamon Press",

    }

    Is Satisfaction the Key? The Role of Citizen Satisfaction, Place Attachment and Place Brand Attitude on Positive Citizenship Behavior. / Zenker, Sebastian.

    In: Cities, Vol. 38, 06.2014, p. 11-17.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - Is Satisfaction the Key?

    T2 - Cities

    AU - Zenker,Sebastian

    PY - 2014/6

    Y1 - 2014/6

    N2 - Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.

    AB - Even though satisfaction is a main research topic in many disciplines (especially in marketing and organizational studies), surprisingly few attempts have been made to discern the role of satisfaction in the field of urban research, at least compared to other concepts such as place attachment. The aim of this paper is to empirically show the role of citizen satisfaction in this field, highlighting its strong influence on place attachment, place brand attitude and positive citizenship behavior.Our empirical study (N = 765) shows that the satisfaction of citizens (using the Citizen Satisfaction Index (CSI) measurement) should be implemented in urban research, since this factor shows a high-explained variance for place attachment, place brand attitude and positive citizenship behavior. Additionally, this study raises the question of whether the commonly suggested antecedents of place attachment (i.e., place of birth and length of residence) are enough to explain when people create a strong bond with a place of living – or if citizen satisfaction can provide a better explanation.

    KW - Residents

    KW - Citizen Satisfaction Index

    KW - Place attachment

    KW - Place brand attitude

    KW - Intention to leave

    KW - Positive word-of-mouth

    U2 - 10.1016/j.cities.2013.12.009

    DO - 10.1016/j.cities.2013.12.009

    M3 - Journal article

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    SP - 11

    EP - 17

    JO - Cities

    JF - Cities

    SN - 0264-2751

    ER -