| Original language | English |
|---|---|
| Title of host publication | The SAGE Encyclopedia of Quality and the Service Economy |
| Editors | Su Mi Dahlgaard-Park |
| Volume | 1 |
| Place of Publication | London |
| Publisher | SAGE Publications |
| Publication date | 2015 |
| Pages | 323-329 |
| ISBN (Print) | 9781452256726 |
| ISBN (Electronic) | 9781483346366 |
| Publication status | Published - 2015 |
Intercultural Management
Can-Seng Ooi
Research output: Chapter in Book/Report/Conference proceeding › Encyclopedia chapter › Research › peer-review