Inscription of Behaviour and Flexible Interpretation in Information Infrastructures: The Case of European e-Customs

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    Despite the increasing importance of large IT-based solutions binding actors and processes together across institutional borders, still little is known about how these Information Infrastructures (IIs) assume their shapes and potentially may be reshaped towards specific ends. We focus on the duality of organizations using the IT artefacts of the European e-Customs IIs to inscribe harmonised behaviour into the operation of the infrastructure and how the IT artefacts are divergently interpreted by the users of the II. We find a tension between the need for artefacts with strong inscription to regulate the II and a need for flexibility for II users. The consequence is diluted inscriptions and, in contradiction to what has previously been concluded about interpretative flexibility, the European e-Customs II does not show signs of settling down in a stable phase with consensus. This lack of stability forces the users of the European e-Customs II to continously modify and investment in IT participate in the infrastructure, explaining an expressed longing for the ‘good old paper days’. Based on theoretical integration and empirical findings, we develop a model of the duality of inscription and interpretation in IIs.
    Despite the increasing importance of large IT-based solutions binding actors and processes together across institutional borders, still little is known about how these Information Infrastructures (IIs) assume their shapes and potentially may be reshaped towards specific ends. We focus on the duality of organizations using the IT artefacts of the European e-Customs IIs to inscribe harmonised behaviour into the operation of the infrastructure and how the IT artefacts are divergently interpreted by the users of the II. We find a tension between the need for artefacts with strong inscription to regulate the II and a need for flexibility for II users. The consequence is diluted inscriptions and, in contradiction to what has previously been concluded about interpretative flexibility, the European e-Customs II does not show signs of settling down in a stable phase with consensus. This lack of stability forces the users of the European e-Customs II to continously modify and investment in IT participate in the infrastructure, explaining an expressed longing for the ‘good old paper days’. Based on theoretical integration and empirical findings, we develop a model of the duality of inscription and interpretation in IIs.
    LanguageEnglish
    JournalJournal of Strategic Information Systems
    Volume20
    Issue number4
    Pages355-372
    ISSN0963-8687
    DOIs
    StatePublished - Dec 2011

    Keywords

    • Information Infrastructure
    • Digital Infrastructure
    • Interpretative Flexibility
    • Inscription of Behaviour
    • e-Government
    • E-Customs

    Cite this

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    title = "Inscription of Behaviour and Flexible Interpretation in Information Infrastructures: The Case of European e-Customs",
    abstract = "Despite the increasing importance of large IT-based solutions binding actors and processes together across institutional borders, still little is known about how these Information Infrastructures (IIs) assume their shapes and potentially may be reshaped towards specific ends. We focus on the duality of organizations using the IT artefacts of the European e-Customs IIs to inscribe harmonised behaviour into the operation of the infrastructure and how the IT artefacts are divergently interpreted by the users of the II. We find a tension between the need for artefacts with strong inscription to regulate the II and a need for flexibility for II users. The consequence is diluted inscriptions and, in contradiction to what has previously been concluded about interpretative flexibility, the European e-Customs II does not show signs of settling down in a stable phase with consensus. This lack of stability forces the users of the European e-Customs II to continously modify and investment in IT participate in the infrastructure, explaining an expressed longing for the ‘good old paper days’. Based on theoretical integration and empirical findings, we develop a model of the duality of inscription and interpretation in IIs.",
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    Inscription of Behaviour and Flexible Interpretation in Information Infrastructures : The Case of European e-Customs. / Henningsson, Stefan; Zinner Henriksen, Helle.

    In: Journal of Strategic Information Systems, Vol. 20, No. 4, 12.2011, p. 355-372.

    Research output: Contribution to journalJournal articleResearchpeer-review

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