Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	Journal of Academic Librarianship
Volume	29
Issue number	3
Pages (from-to)	140-147
Number of pages	8
ISSN	0099-1333
Publication status	Published - 2003

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@article{41de4b70c02211db9769000ea68e967b,

title = "Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System",

keywords = "Kundetilfredshed, Brugerunders{\o}gelser, Forskningsbiblioteker, Handelsh{\o}jskolens Bibliotek i K{\o}benhavn",

author = "Anne Martensen and Lars Gr{\o}nholdt",

year = "2003",

language = "English",

volume = "29",

pages = "140--147",

journal = "Journal of Academic Librarianship",

issn = "0099-1333",

publisher = "Pergamon Press",

number = "3",

}

TY - JOUR

T1 - Improving Library Users' Perceived Quality, Satisfaction and Loyalty

T2 - An Integrated Measurement and Management System

AU - Martensen, Anne

AU - Grønholdt, Lars

PY - 2003

Y1 - 2003

KW - Kundetilfredshed

KW - Brugerundersøgelser

KW - Forskningsbiblioteker

KW - Handelshøjskolens Bibliotek i København

M3 - Journal article

SN - 0099-1333

VL - 29

SP - 140

EP - 147

JO - Journal of Academic Librarianship

JF - Journal of Academic Librarianship

IS - 3

ER -