Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System

Research output: Contribution to journalJournal article

Original languageEnglish
JournalJournal of Academic Librarianship
Volume29
Issue number3
Pages (from-to)140-147
Number of pages8
ISSN0099-1333
Publication statusPublished - 2003

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