Impact of IT in the Public Sector Workplace

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Digitalization of government and public sector has been not only a fad but a norm for decades. This paper extends the virtual state model developed by Jane Fountain by explicating the detail of impact using the frame developed and presented by Andersen and Danziger. This extended framework includes the outcome classifications in four areas of impacts - capabilities, interaction, orientation, and value/health, in addition to the original conception of organizational forms and institutionalization. Using this extended framework of virtual state institutionalization model, supporting cases are presented exemplifying the applicability of this framework for policy analysis. Stakeholder interviews have been conducted in South Korea and Denmark. Content of interviews along with publically available information and documents collected are analyzed and presented supporting the viability of the framework. In-depth analysis reveals different paths in institutionalizing IT indicating the importance of institutionalization. Despite high degree of overlap in impacts in two cases, some unique characteristic are identified. Also, our qualitative study also reveal two very different feedback processes from organizational form and institutional arrangements leading to shaping of the transformation of government and governance in general with further development of IT. Practical utility of this extended framework with outcome framing are discussed in detail with implications for policy making and execution.
Original languageEnglish
Title of host publicationProceedings of the 20th Annual International Conference on Digital Government Research
EditorsYu-Che Chen, Fadi Salem, Anneke Zuiderwijk
Number of pages8
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Publication date2019
ISBN (Print)9781450372046
ISBN (Electronic)9781450372046
Publication statusPublished - 2019
Event20th Annual International Conference on Digital Government Research. dg.o 2019: Governance in the Age of Artificial Intelligence - Mohammed Bin Rashid School of Government, Dubai, United Arab Emirates
Duration: 18 Jun 201920 Jun 2019
Conference number: 20


Conference20th Annual International Conference on Digital Government Research. dg.o 2019
LocationMohammed Bin Rashid School of Government
Country/TerritoryUnited Arab Emirates
Internet address
SeriesACM International Conference Proceeding Series


  • Digital government
  • Electronic government
  • Institutionalization
  • Public sector
  • Workplace
  • Transformation
  • Government

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