Impact of CRM Implementation on Hotel Efficiency

Evidence from the Slovenian Hotel Sector

Alexander Josiassen, A. George Assaf, Ljubica Knezevic

Research output: Contribution to journalConference article in journalResearchpeer-review

Original languageEnglish
JournalTourism Economics
Volume18
Issue number3
Pages (from-to)607-616
ISSN1354-8166
Publication statusPublished - 2012
EventThe 4th Biennial Conference on Advantages in Tourism Economics - University of Lusiada, Lisbon, Portugal
Duration: 14 Apr 201215 Apr 2012
Conference number: 4

Conference

ConferenceThe 4th Biennial Conference on Advantages in Tourism Economics
Number4
LocationUniversity of Lusiada
CountryPortugal
CityLisbon
Period14/04/201215/04/2012

Cite this

Josiassen, Alexander ; Assaf, A. George ; Knezevic, Ljubica. / Impact of CRM Implementation on Hotel Efficiency : Evidence from the Slovenian Hotel Sector. In: Tourism Economics. 2012 ; Vol. 18, No. 3. pp. 607-616.
@inproceedings{3ef0c87b582e4ec788aeda5c3282720b,
title = "Impact of CRM Implementation on Hotel Efficiency: Evidence from the Slovenian Hotel Sector",
author = "Alexander Josiassen and Assaf, {A. George} and Ljubica Knezevic",
note = "CBS Bibliotek har ikke adgang til materialet CBS Library do not have access to the material",
year = "2012",
language = "English",
volume = "18",
pages = "607--616",
journal = "Tourism Economics",
issn = "1354-8166",
publisher = "Sage Publications Ltd.",
number = "3",

}

Impact of CRM Implementation on Hotel Efficiency : Evidence from the Slovenian Hotel Sector. / Josiassen, Alexander; Assaf, A. George; Knezevic, Ljubica.

In: Tourism Economics, Vol. 18, No. 3, 2012, p. 607-616.

Research output: Contribution to journalConference article in journalResearchpeer-review

TY - GEN

T1 - Impact of CRM Implementation on Hotel Efficiency

T2 - Evidence from the Slovenian Hotel Sector

AU - Josiassen, Alexander

AU - Assaf, A. George

AU - Knezevic, Ljubica

N1 - CBS Bibliotek har ikke adgang til materialet CBS Library do not have access to the material

PY - 2012

Y1 - 2012

M3 - Conference article in journal

VL - 18

SP - 607

EP - 616

JO - Tourism Economics

JF - Tourism Economics

SN - 1354-8166

IS - 3

ER -