Identifying User Experience Goals for Interactive Climate Management Business Systems

Torkil Clemmensen, Stephanie Barlow

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Abstract

    This paper presents findings from interpretative phenomenological interviews
    about the user experience of interactive climate management with six growers and crop consultants. The focus of user experience research has been on quantitative studies of consumers’ initial usage experiences, for example of mobile phones or e-commerce websites. In contrast, this empirical paper provides an example of how to capture user experience in work contexts and with a qualitative methodology. We present a model of the essence of the emotional user experience of interactive climate management. Then we suggest interpretations of these experiences in the forms of nomological networks of emotions by expanding the model for each of three main factors. In conclusion, the findings for two main stakeholder groups are reported in a user experience target table, which can be the basis for future research on user experience of interactive climate management in this and other domains. The overall aim with the paper is to take the concept of user experience into the IS community and to describe and understand what are individual workers’ positive emotional use experiences when interacting with workplace systems.
    This paper presents findings from interpretative phenomenological interviews
    about the user experience of interactive climate management with six growers and crop consultants. The focus of user experience research has been on quantitative studies of consumers’ initial usage experiences, for example of mobile phones or e-commerce websites. In contrast, this empirical paper provides an example of how to capture user experience in work contexts and with a qualitative methodology. We present a model of the essence of the emotional user experience of interactive climate management. Then we suggest interpretations of these experiences in the forms of nomological networks of emotions by expanding the model for each of three main factors. In conclusion, the findings for two main stakeholder groups are reported in a user experience target table, which can be the basis for future research on user experience of interactive climate management in this and other domains. The overall aim with the paper is to take the concept of user experience into the IS community and to describe and understand what are individual workers’ positive emotional use experiences when interacting with workplace systems.
    LanguageEnglish
    Title of host publicationPast History and Future Challenges of Human Work Interaction Design (HWID) : Generating Cross-domain Knowledge About Connecting Work Analysis and Interaction Design. Workshop at INTERACT 2013
    EditorsTorkil Clemmensen, Bengt Sandblad, Arminda Lopes, José Abdelnour-Nocera
    PublisherINTERACT 2013
    DateSep 2013
    Pages45-54
    ISBN (Print)9780620580373
    StatePublished - Sep 2013
    EventThe 14th IFIP TC13 Conference on Human-Computer Interaction. INTERACT 2013 - Cape Town, South Africa
    Duration: 2 Sep 20136 Sep 2013
    Conference number: 14
    http://www.interact2013.org/Home

    Conference

    ConferenceThe 14th IFIP TC13 Conference on Human-Computer Interaction. INTERACT 2013
    Number14
    CountrySouth Africa
    CityCape Town
    Period02/09/201306/09/2013
    SponsorInternational Federation for Information Processing
    Internet address

    Keywords

      Cite this

      Clemmensen, T., & Barlow, S. (2013). Identifying User Experience Goals for Interactive Climate Management Business Systems. In T. Clemmensen, B. Sandblad, A. Lopes, & J. Abdelnour-Nocera (Eds.), Past History and Future Challenges of Human Work Interaction Design (HWID): Generating Cross-domain Knowledge About Connecting Work Analysis and Interaction Design. Workshop at INTERACT 2013 (pp. 45-54). INTERACT 2013.
      Clemmensen, Torkil ; Barlow, Stephanie. / Identifying User Experience Goals for Interactive Climate Management Business Systems. Past History and Future Challenges of Human Work Interaction Design (HWID): Generating Cross-domain Knowledge About Connecting Work Analysis and Interaction Design. Workshop at INTERACT 2013. editor / Torkil Clemmensen ; Bengt Sandblad ; Arminda Lopes ; José Abdelnour-Nocera. INTERACT 2013, 2013. pp. 45-54
      @inproceedings{39463d2621ea497aa86046035f4dc4e2,
      title = "Identifying User Experience Goals for Interactive Climate Management Business Systems",
      abstract = "This paper presents findings from interpretative phenomenological interviewsabout the user experience of interactive climate management with six growers and crop consultants. The focus of user experience research has been on quantitative studies of consumers’ initial usage experiences, for example of mobile phones or e-commerce websites. In contrast, this empirical paper provides an example of how to capture user experience in work contexts and with a qualitative methodology. We present a model of the essence of the emotional user experience of interactive climate management. Then we suggest interpretations of these experiences in the forms of nomological networks of emotions by expanding the model for each of three main factors. In conclusion, the findings for two main stakeholder groups are reported in a user experience target table, which can be the basis for future research on user experience of interactive climate management in this and other domains. The overall aim with the paper is to take the concept of user experience into the IS community and to describe and understand what are individual workers’ positive emotional use experiences when interacting with workplace systems.",
      keywords = "Climate management, Interpretative phenomenological analysis, Usability, User experience",
      author = "Torkil Clemmensen and Stephanie Barlow",
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      booktitle = "Past History and Future Challenges of Human Work Interaction Design (HWID)",
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      Clemmensen, T & Barlow, S 2013, Identifying User Experience Goals for Interactive Climate Management Business Systems. in T Clemmensen, B Sandblad, A Lopes & J Abdelnour-Nocera (eds), Past History and Future Challenges of Human Work Interaction Design (HWID): Generating Cross-domain Knowledge About Connecting Work Analysis and Interaction Design. Workshop at INTERACT 2013. INTERACT 2013, pp. 45-54, Cape Town, South Africa, 02/09/2013.

      Identifying User Experience Goals for Interactive Climate Management Business Systems. / Clemmensen, Torkil; Barlow, Stephanie.

      Past History and Future Challenges of Human Work Interaction Design (HWID): Generating Cross-domain Knowledge About Connecting Work Analysis and Interaction Design. Workshop at INTERACT 2013. ed. / Torkil Clemmensen; Bengt Sandblad; Arminda Lopes; José Abdelnour-Nocera. INTERACT 2013, 2013. p. 45-54.

      Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

      TY - GEN

      T1 - Identifying User Experience Goals for Interactive Climate Management Business Systems

      AU - Clemmensen,Torkil

      AU - Barlow,Stephanie

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      AB - This paper presents findings from interpretative phenomenological interviewsabout the user experience of interactive climate management with six growers and crop consultants. The focus of user experience research has been on quantitative studies of consumers’ initial usage experiences, for example of mobile phones or e-commerce websites. In contrast, this empirical paper provides an example of how to capture user experience in work contexts and with a qualitative methodology. We present a model of the essence of the emotional user experience of interactive climate management. Then we suggest interpretations of these experiences in the forms of nomological networks of emotions by expanding the model for each of three main factors. In conclusion, the findings for two main stakeholder groups are reported in a user experience target table, which can be the basis for future research on user experience of interactive climate management in this and other domains. The overall aim with the paper is to take the concept of user experience into the IS community and to describe and understand what are individual workers’ positive emotional use experiences when interacting with workplace systems.

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      KW - Usability

      KW - User experience

      M3 - Article in proceedings

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      Clemmensen T, Barlow S. Identifying User Experience Goals for Interactive Climate Management Business Systems. In Clemmensen T, Sandblad B, Lopes A, Abdelnour-Nocera J, editors, Past History and Future Challenges of Human Work Interaction Design (HWID): Generating Cross-domain Knowledge About Connecting Work Analysis and Interaction Design. Workshop at INTERACT 2013. INTERACT 2013. 2013. p. 45-54.