How Wikis can be Used to Manage Knowledge in SMEs: A Case Study

Liana Razmerita, Kathrin Kirchner

    Research output: Contribution to journalJournal articlepeer-review

    Abstract

    Companies are exploring new ways of knowledge sharing, collaboration and communication with employees, partners and customers, using social media tools like wikis, blogs or social networks. This article briefly reviews the literature concerning the introduction of social media into organizations and reports a small case study in an IT consulting company following the introduction of a wiki-based solution into its daily practices. The usage of the wiki and its impact on knowledge work are explored. The authors then compare the findings from the literature review with those from the case study. The comparison shows that introducing knowledge processes can start ‘bottom-up’ through an initiative to better manage personal knowledge. Furthermore, the articulation of personal and collective knowledge is possible synergistically and in a more transparent manner.
    Original languageEnglish
    JournalBusiness Information Review
    Volume28
    Issue number3
    Pages (from-to)175-178
    ISSN0266-3821
    DOIs
    Publication statusPublished - 2011

    Keywords

    • Case Study
    • Wiki
    • Web 2.0
    • SME
    • Personal Knowledge Management
    • Organizational Knowledge
    • Knowledge Management
    • Knowledge Asset
    • Enterprise 2.0
    • Computer Supported Cooperative Work (CSCW)

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