How the Refugee Crisis Impacts the Decision Structure of Tourists: A Crosscountry Scenario Study

Sebastian Zenker, Sylvia von Wallpach, Erik Braun, Christine Vallaster

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

The current refugee crisis has broad ramifications for societies. In the domain of tourism, such socio-political or human-made disasters raise questions about security, but may also affect perceptions of a destination's openness and hospitality. This paper discusses the relative importance of security and openness in terms of destination image and the willingness to visit a place affected by the refugee crisis. In an online scenario study, we studied these effects and explored country differences for four different countries (Austria, Germany, UK and USA; N = 2612) in this regards. Our results show that the perceived security of a place becomes a stronger predictor for destination choice during a crisis. Yet, contrary to our assumption, a crisis decreases the importance of a place's perceived openness. Thus, our study raises doubts that the refugee crisis benefits tourism by providing an opportunity to show openness and hospitality – as some researchers and practitioners had hoped.
The current refugee crisis has broad ramifications for societies. In the domain of tourism, such socio-political or human-made disasters raise questions about security, but may also affect perceptions of a destination's openness and hospitality. This paper discusses the relative importance of security and openness in terms of destination image and the willingness to visit a place affected by the refugee crisis. In an online scenario study, we studied these effects and explored country differences for four different countries (Austria, Germany, UK and USA; N = 2612) in this regards. Our results show that the perceived security of a place becomes a stronger predictor for destination choice during a crisis. Yet, contrary to our assumption, a crisis decreases the importance of a place's perceived openness. Thus, our study raises doubts that the refugee crisis benefits tourism by providing an opportunity to show openness and hospitality – as some researchers and practitioners had hoped.
LanguageEnglish
JournalTourism Management
Volume71
Pages197-212
Number of pages16
ISSN0261-5177
DOIs
StatePublished - Apr 2019

Bibliographical note

Published online: 20. October 2018

Keywords

  • Crisis
  • Refugee crisis
  • Munich
  • Tourism behavior
  • Destination image
  • Perceived security
  • Perceived openness
  • Cross-cultural study

Cite this

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title = "How the Refugee Crisis Impacts the Decision Structure of Tourists: A Crosscountry Scenario Study",
abstract = "The current refugee crisis has broad ramifications for societies. In the domain of tourism, such socio-political or human-made disasters raise questions about security, but may also affect perceptions of a destination's openness and hospitality. This paper discusses the relative importance of security and openness in terms of destination image and the willingness to visit a place affected by the refugee crisis. In an online scenario study, we studied these effects and explored country differences for four different countries (Austria, Germany, UK and USA; N = 2612) in this regards. Our results show that the perceived security of a place becomes a stronger predictor for destination choice during a crisis. Yet, contrary to our assumption, a crisis decreases the importance of a place's perceived openness. Thus, our study raises doubts that the refugee crisis benefits tourism by providing an opportunity to show openness and hospitality – as some researchers and practitioners had hoped.",
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author = "Sebastian Zenker and {von Wallpach}, Sylvia and Erik Braun and Christine Vallaster",
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doi = "10.1016/j.tourman.2018.10.015",
language = "English",
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How the Refugee Crisis Impacts the Decision Structure of Tourists : A Crosscountry Scenario Study. / Zenker, Sebastian; von Wallpach, Sylvia; Braun, Erik; Vallaster, Christine.

In: Tourism Management, Vol. 71, 04.2019, p. 197-212.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

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T2 - Tourism Management

AU - Zenker,Sebastian

AU - von Wallpach,Sylvia

AU - Braun,Erik

AU - Vallaster,Christine

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Y1 - 2019/4

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AB - The current refugee crisis has broad ramifications for societies. In the domain of tourism, such socio-political or human-made disasters raise questions about security, but may also affect perceptions of a destination's openness and hospitality. This paper discusses the relative importance of security and openness in terms of destination image and the willingness to visit a place affected by the refugee crisis. In an online scenario study, we studied these effects and explored country differences for four different countries (Austria, Germany, UK and USA; N = 2612) in this regards. Our results show that the perceived security of a place becomes a stronger predictor for destination choice during a crisis. Yet, contrary to our assumption, a crisis decreases the importance of a place's perceived openness. Thus, our study raises doubts that the refugee crisis benefits tourism by providing an opportunity to show openness and hospitality – as some researchers and practitioners had hoped.

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