How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services

Kristin Brandl; Michael J. Mol

How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services

Warwick Business School. University of Warwick

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review

Abstract

Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing of knowledge-intensive business services (KIBS) in this research. We characterize and dissect the production process of KIBS into five stages (problem-finding & acquisition, problem-solving, choice, execution, monitoring & evaluation) and consequently
are able to analyze how offshore outsourcing differentially affects costs and value creation in the respective stages. The reconceptualization enables us to provide a clearer and more fine-grained picture of the effects of offshoring and outsourcing decisions, thus helping to further develop our understanding of the reasoning to relocate services geographical and organizational.

Original language	English
Title of host publication	Proceedings of the 54rd Annual Meeting of the Academy of International Business
Editors	Susan Feinberg, Tunga Kiyak
Place of Publication	East Lansing, MI
Publisher	Academy of International Business
Publication date	2012
Pages	202
Publication status	Published - 2012
Event	AIB 2012 Annual Meeting: Rethinking the Roles of Business, Government and NGOs in the Global Economy - George Washington University and University of Maryland, Washington, United States Duration: 30 Jun 2012 → 3 Jul 2012 Conference number: 54 http://aib.msu.edu/events/2012/

Conference

Conference	AIB 2012 Annual Meeting
Number	54
Location	George Washington University and University of Maryland
Country/Territory	United States
City	Washington
Period	30/06/2012 → 03/07/2012
Internet address	http://aib.msu.edu/events/2012/

Series	Academy of International Business. Annual Meeting. Proceedings
Volume	54
ISSN	2078-4430

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http://aib.msu.edu/events/2012/AIB2012_ConferenceProceedings.pdf

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Brandl, K., & Mol, M. J. (2012). How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. In S. Feinberg, & T. Kiyak (Eds.), Proceedings of the 54rd Annual Meeting of the Academy of International Business (pp. 202). Academy of International Business. http://aib.msu.edu/events/2012/AIB2012_ConferenceProceedings.pdf

Brandl, Kristin ; Mol, Michael J. / How Offshore Outsourcing Affects Costs and Value Creation : A Process Perspective on Knowledge-Intensive Business Services. Proceedings of the 54rd Annual Meeting of the Academy of International Business. editor / Susan Feinberg ; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2012. pp. 202 (Academy of International Business. Annual Meeting. Proceedings, Vol. 54).

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abstract = "Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing of knowledge-intensive business services (KIBS) in this research. We characterize and dissect the production process of KIBS into five stages (problem-finding & acquisition, problem-solving, choice, execution, monitoring & evaluation) and consequentlyare able to analyze how offshore outsourcing differentially affects costs and value creation in the respective stages. The reconceptualization enables us to provide a clearer and more fine-grained picture of the effects of offshoring and outsourcing decisions, thus helping to further develop our understanding of the reasoning to relocate services geographical and organizational.",

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Brandl, K & Mol, MJ 2012, How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. in S Feinberg & T Kiyak (eds), Proceedings of the 54rd Annual Meeting of the Academy of International Business. Academy of International Business, East Lansing, MI, Academy of International Business. Annual Meeting. Proceedings, vol. 54, pp. 202, AIB 2012 Annual Meeting, Washington, United States, 30/06/2012. <http://aib.msu.edu/events/2012/AIB2012_ConferenceProceedings.pdf>

How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. / Brandl, Kristin ; Mol, Michael J.
Proceedings of the 54rd Annual Meeting of the Academy of International Business. ed. / Susan Feinberg; Tunga Kiyak. East Lansing, MI: Academy of International Business, 2012. p. 202 (Academy of International Business. Annual Meeting. Proceedings, Vol. 54).

Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review

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Brandl K , Mol MJ. How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. In Feinberg S, Kiyak T, editors, Proceedings of the 54rd Annual Meeting of the Academy of International Business. East Lansing, MI: Academy of International Business. 2012. p. 202. (Academy of International Business. Annual Meeting. Proceedings, Vol. 54).