Harnessing the Frontline Employee Sensing of Capabilities for Decision Support

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    The ability to sense developments in operational (steady-state) and dynamic (growth) capabilities provides early signals about how the firm adapts its operations to ongoing changes in the environment. Frontline employees engage in the daily transactions and sense the firm's operating conditions and ability to deal with the environment that eventually will affect performance and strategic outcomes. The environmental sensing is a central cognitive feature and constitutes an information source for operations strategy decisions. Drawing on aggregated judgmental time-series forecasting techniques, this article develops a sensing instrument an employee-sensed operational conduct (ESOC) index for updated information as an essential decision support mechanism. This sensing capacity is firm-specific and difficult to replicate once in place and thus can provide a basis for sustainable competitive advantage.
    The ability to sense developments in operational (steady-state) and dynamic (growth) capabilities provides early signals about how the firm adapts its operations to ongoing changes in the environment. Frontline employees engage in the daily transactions and sense the firm's operating conditions and ability to deal with the environment that eventually will affect performance and strategic outcomes. The environmental sensing is a central cognitive feature and constitutes an information source for operations strategy decisions. Drawing on aggregated judgmental time-series forecasting techniques, this article develops a sensing instrument an employee-sensed operational conduct (ESOC) index for updated information as an essential decision support mechanism. This sensing capacity is firm-specific and difficult to replicate once in place and thus can provide a basis for sustainable competitive advantage.
    LanguageEnglish
    JournalDecision Support Systems
    Volume97
    Pages104-112
    ISSN0167-9236
    DOIs
    StatePublished - May 2017

    Bibliographical note

    Published online: 21. March 2017

    Keywords

    • Dynamic capabilities
    • Decision support mechanism
    • Judgmental time-series forecasting
    • Operational capabilities
    • Operations strategy
    • Sensing

    Cite this

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    abstract = "The ability to sense developments in operational (steady-state) and dynamic (growth) capabilities provides early signals about how the firm adapts its operations to ongoing changes in the environment. Frontline employees engage in the daily transactions and sense the firm's operating conditions and ability to deal with the environment that eventually will affect performance and strategic outcomes. The environmental sensing is a central cognitive feature and constitutes an information source for operations strategy decisions. Drawing on aggregated judgmental time-series forecasting techniques, this article develops a sensing instrument an employee-sensed operational conduct (ESOC) index for updated information as an essential decision support mechanism. This sensing capacity is firm-specific and difficult to replicate once in place and thus can provide a basis for sustainable competitive advantage.",
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    Harnessing the Frontline Employee Sensing of Capabilities for Decision Support. / Hallin, Carina Antonia; Andersen, Torben Juul; Tveterås, Sigbjørn.

    In: Decision Support Systems, Vol. 97, 05.2017, p. 104-112.

    Research output: Contribution to journalJournal articleResearchpeer-review

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